Desk Support Monkey

7.6easy start · #1 of 22
in AI IT Service Desk Software

Free to practise onyes
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on api, self-hosted, Web. Paid plans from €49/mo.

Desk Support Monkey is ranked #1 of 22 in AI IT service desk software on The Geeks Club. It runs on API, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at €49/mo.

Desk Support Monkey plans and pricing

All plans

Free Free €0 forever Unlimited employees · self-hosted · unlimited assets/devices · full platform desksupportmonkey.com · 1 Oct 2026

Starter €49/mo €49 /month Up to 25 employees · cloud-hosted in EU · no per-user or per-asset fees desksupportmonkey.com · 1 Oct 2026

Growth €99/mo €99 /month Up to 100 employees · NIS2 compliance reports PDF · bulk asset operations desksupportmonkey.com · 1 Oct 2026

Scale €199/mo €199 /month 100+ employees · same-day support SLA · DPA available · invoice billing desksupportmonkey.com · 1 Oct 2026

Compared on AI IT service desk software

Free plan: Yes
AI ticket triage: Yes
AI knowledge answers: No
Employee service portal: Yes
Workflow approvals: Yes
SLA management: Yes
IT asset management: Yes
Request channels: portal

Best Desk Support Monkey alternatives

See all 20

Console 0 of 4 in the starter kit Lesson 27.1 Freshservice 0 of 4 in the starter kit Lesson 37.0 Tessio 0 of 4 in the starter kit Lesson 47.0 Zendesk Employee Service 0 of 4 in the starter kit Lesson 57.0 Nova-Suite 0 of 4 in the starter kit Lesson 66.9 Atomicwork 0 of 4 in the starter kit Lesson 76.8

The record

Product purpose: Desk Support Monkey manages company hardware operations including service requests, asset inventory, procurement, maintenance, shipping and scheduling.
NIS2 compliance: The platform provides asset assignment history, incident audit trails, maintenance documentation and procurement records mapped to NIS2 requirements.
Service requests: It supports six request types: incidents, new equipment, onboarding, repair, configuration and access requests.
AI integrations: Incoming requests can be classified through Groq or OpenAI, including type, subtype and priority hints.
MCP and API: The product exposes 57 MCP tools for Claude Desktop and other assistants and supports scoped API-key authentication for external integrations.
Asset management: It tracks laptops, desktops, phones, tablets, monitors, printers and peripherals through purchase, assignment, maintenance and decommissioning.
Roles: The multi-tenant system provides Employee, Technician, Admin and Super Admin roles with company isolation.
Notifications: WebSocket-powered live updates and an in-app notification center cover status changes, comments, assignments and report completions.
Cloud security: Cloud plans are hosted in the EU on AWS eu-west, with GDPR compliance, automatic backups and managed SSL/security.
Support: Free includes GitHub community support; Starter includes email support within 48 hours, Growth priority email support within 24 hours, and Scale same-day support SLA.
Open source: The full platform is open source and can be self-hosted under the AGPL license.
Maker: Juan Macias is identified as the human Orchestrator and the architect behind Desk Support Monkey.
Price from: €49/mo

Where it ranks on The Geeks Club

Best AI IT Service Desk Software in 2026#1 of 22

Is Desk Support Monkey yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Desk Support Monkey

Sources

desksupportmonkey.com· checked 1 Oct 2026
desksupportmonkey.com/pricing/· checked 1 Oct 2026
desksupportmonkey.com/opensource/· checked 1 Oct 2026
desksupportmonkey.com/transparency/team/· checked 1 Oct 2026