Customer Journey App

7.7easy start · #2 of 23
in Customer Journey Mapping Software

Free to practise onyes
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on Web. Paid plans from €29/mo.

Customer Journey App is ranked #2 of 23 in customer journey mapping software on The Geeks Club. It runs on Web. There is a free plan. A free trial is offered. Paid plans start at €29/mo.

Customer Journey App plans and pricing

All plans

Free Free 3 journey maps · 1 user · manual mapping · templates · JSON, HTML, PDF and PPTX export · 10 version snapshots customer-journey.app · 28 Sept 2026

Starter €29/mo €290/yr; launch price locked for 12 months 10 journey maps · up to 3 teammates · 2,000 AI credits/month · AI personas, stages, insights and actions · branded PDF/PPTX exports · 50 version snapshots customer-journey.app · 28 Sept 2026

Pro €79/mo €790/yr; launch price locked for 12 months Unlimited journey maps · up to 10 teammates · 20,000 AI credits/month · document and review import with AI · workspace audit log · stronger AI routing customer-journey.app · 28 Sept 2026

Enterprise Not published Custom pricing Unlimited journeys, seats and version history · custom AI credits · priority support and SLA · SSO/SAML on roadmap customer-journey.app · 28 Sept 2026

Compared on customer journey mapping software

Free plan: Yes
Service blueprints: Yes
Emotion mapping: Yes
Persona profiles: Yes
Map limit: 3 maps
Collaborator limit: 3 users
Export formats: pdf

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The record

Product: Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace.
AI and feedback: AI can generate personas, stages, insights and action plans, while review and document analysis is available on Pro and Enterprise.
Journey diagnostics: Maps include emotional curves, effort-versus-impact prioritization, pain-versus-opportunity balance and moments of truth.
Exports: The app exports HTML, JSON, PDF and PowerPoint reports, with branded exports on Starter and above.
Templates: The maker says the product includes 10 industry templates, including onboarding, ecommerce, complaint resolution, B2B and healthcare journeys.
Integrations and imports: The site describes importing documents and customer feedback, including PDF, DOCX, text and CSV inputs; it names no third-party customer-data integrations.
Audience: The product is presented for CX and service design consultants, in-house CX/PX and insights teams, and healthcare and service-experience teams.
Hosting and access security: The maker says the app and primary data are EU-hosted, with Supabase authentication, row-level security, server-side authorization and role-based workspace access.
Compliance status: The maker offers GDPR-related documents and self-service data export and deletion, and says it does not currently claim SOC 2 or ISO 27001 certification.
AI data handling: AI runs only when invoked; free workspaces have no AI access, and paid-workspace routing may use configured providers such as Claude, Gemini or self-hosted Ollama.
Team limits: Workspaces support roles; Starter allows up to 3 members, Pro up to 10, and Enterprise is listed as unlimited.
Support: The maker directs users to its help center and contact page for guides, product support, beta access and feedback.
Service blueprint: Any journey can be switched to Service Blueprint type, with fields for frontstage actor, backstage actor, support process and physical evidence.
Founded: 2021
Price from: €29/mo

Where it ranks on The Geeks Club

Best Customer Journey Mapping Software in 2026#2 of 23

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Sources

customer-journey.app· checked 28 Sept 2026
customer-journey.app/help· checked 28 Sept 2026
customer-journey.app/security· checked 28 Sept 2026
customer-journey.app/privacy· checked 28 Sept 2026
customer-journey.app/contact· checked 28 Sept 2026