Smaply

7.7easy start · #3 of 23
in Customer Journey Mapping Software

Free to practise onyes
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on Web. Paid plans from $38/mo.

Smaply is ranked #3 of 23 in customer journey mapping software on The Geeks Club. It runs on Web. There is a free plan. A free trial is offered. Paid plans start at $38/mo.

Smaply plans and pricing

All plans

Free Free Free forever; begins with 14-day full-featured trial 1 personal workspace · 10 maps · 10 personas · 3 advanced cards per map · no viewer seats smaply.com · 2 Oct 2026

Repository $38/mo Per editor / month; billed yearly ($449 USD) 1 team workspace · unlimited maps, personas, and portfolio cards · no viewer seats smaply.com · 2 Oct 2026

Framework $67/mo Per editor / month; billed yearly ($799 USD) 3 team workspaces · unlimited maps, personas, and advanced cards · 5 viewer seats included smaply.com · 2 Oct 2026

Governance $96/mo Per editor / month; billed yearly ($1,149 USD) Unlimited team workspaces, maps, personas, advanced cards, and viewer seats · some enterprise features from 10 users smaply.com · 2 Oct 2026

Compared on customer journey mapping software

Free plan: Yes
Service blueprints: Yes
Emotion mapping: Yes
Persona profiles: Yes
Map limit: 10 maps
Export formats: pdf

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The record

Purpose: Smaply brings customer research, journeys, and metrics into one system to help teams prioritize and act on customer experience improvements.
Journey maps: Journey maps support eleven lane types, drag-and-drop stages, steps and cards, emotion charts, live data, images, embeds, and planning cards.
Mapping updates: Maps include version history, bulk updates, autosave, and live links that show the latest version.
Research and AI: Smaply AI can draft journey maps from descriptions and extract quotes, sentiment, and themes from research transcripts; the Governance plan includes Research Hub.
Collaboration: The platform supports comments on journey map cards and role-based access for admins, editors, and viewers; viewer availability depends on the plan.
Integrations: Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira.
Security: Smaply states that it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant.
Data protection: The security page says data is encrypted at rest with AES-256 and in transit with TLS 1.3, hosted on Google Cloud in the EU by default, with US hosting on request.
AI data policy: Smaply states that customer data does not train anyone's model.
Support: Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time.
Notable plan limits: The Free plan is limited to one personal workspace, 10 maps, 10 personas, three advanced cards per map, and no viewer seats.
Intended users: Smaply describes its audience as organizations and teams doing service design, customer experience work, research, and journey management.
Headquarters: Innsbruck, Austria
Price from: $38/mo

Where it ranks on The Geeks Club

Best Customer Journey Mapping Software in 2026#3 of 23

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Sources

smaply.com· checked 2 Oct 2026
smaply.com/tools/journey-maps· checked 2 Oct 2026
smaply.com/pricing· checked 2 Oct 2026
smaply.com/integrations· checked 2 Oct 2026
smaply.com/security-privacy· checked 2 Oct 2026
smaply.com/about· checked 2 Oct 2026