edesy Cloud Contact Center

From ₹1,499/user/mo · 14-day trial

What the maker publishes

Analytics

It provides live dashboards, call metrics, agent performance data, and custom reports. source

API and calling

Every plan includes API access and a WebRTC softphone, according to the pricing page. source

Call routing

It offers skills-based routing, priority queuing, and AI-powered call distribution. source

Company

The company footer identifies the maker as Edesy Technology Labs Pvt Ltd. source

Compliance

The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant. source

Digital channel scope

omnichannel source

Free plan

No source

Inbound calling

Yes source

Integrations

Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom. source

IVR builder

Yes source

Maximum agents

10 source

Omnichannel

The product page describes a unified agent desktop for voice, chat, email, WhatsApp, and social media. source

Outbound dialer

Yes source

Purpose

The cloud contact center handles inbound, outbound, and blended operations from one platform. source

Recording

The product page describes automatic call recording, quality scoring, and compliance archival, with a 7-year retention option. source

Recording retention

30 source

Scale

The product page says the service scales from 5 to 5000 agents and includes automatic failover and redundancy. source

Security

The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. source

Support

Support varies by plan: Starter includes email support, Professional priority support, and Enterprise 24/7 phone support. source

Trial

The 14-day free trial requires no credit card, according to the pricing page. source

Checked against the maker's pages on 8 Oct 2026.