Best eGain SelfService+AI Alternatives in 2026
Updated
20 platforms from customer self-service software ranked against eGain SelfService+AI on the same published basis.
- 1eGain SelfService+AI vs Whatfix
- 2eGain SelfService+AI vs Help Scout
- 3eGain SelfService+AI vs Gorgias
- 4eGain SelfService+AI vs Freshdesk
- 5eGain SelfService+AI vs LiveAgent
- 6eGain SelfService+AI vs Intercom
- 7eGain SelfService+AI vs Kore.ai
- 8eGain SelfService+AI vs Pega CRM
- 9eGain SelfService+AI vs Re:amaze
- 10eGain SelfService+AI vs InvGate Service Desk
- 11eGain SelfService+AI vs Zoho Desk
- 12eGain SelfService+AI vs Kustomer
- 13eGain SelfService+AI vs Unthread
- 14eGain SelfService+AI vs Genesys Cloud CX
- 15eGain SelfService+AI vs Inbenta
- 16eGain SelfService+AI vs Ada
- 17eGain SelfService+AI vs Decagon
- 18eGain SelfService+AI vs ManageEngine ServiceDesk Plus
- 19eGain SelfService+AI vs Aisera Customer Service
- 20eGain SelfService+AI vs Gladly
eGain SelfService+AI alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Whatfix | 7.8 | Free plan | Free | Android, API, Browser, iOS, Mac, self-hosted, Web, Windows |
| 2 | Help Scout | 7.5 | Free plan | $25/mo | API |
| 3 | Gorgias | 7.1 | Android, API, Browser, iOS, Web | ||
| 4 | Freshdesk | 7.0 | Free plan | $19/mo | API |
| 5 | LiveAgent | 7.0 | No | $15/mo | API |
| 6 | Intercom | 6.9 | No | $19/mo | Android, iOS, Web |
| 7 | Kore.ai | 6.9 | API, self-hosted, Web | ||
| 8 | Pega CRM | 6.9 | Web | ||
| 9 | Re:amaze | 6.9 | No | $29/mo | Android, API, iOS, Web |
| 10 | InvGate Service Desk | 6.7 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 11 | Zoho Desk | 6.7 | Free plan | ₹420/mo | API |
| 12 | Kustomer | 6.5 | Android, API, iOS, Web | ||
| 13 | Unthread | 6.5 | No | $75/mo | API, Web |
| 14 | Genesys Cloud CX | 6.4 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 15 | Inbenta | 6.4 | API, Web | ||
| 16 | Ada | 6.3 | Android, API, iOS, Web | ||
| 17 | Decagon | 6.3 | API, Web | ||
| 18 | ManageEngine ServiceDesk Plus | 6.3 | $13/mo | Android, iOS, Linux, Mac, Web, Windows | |
| 19 | Aisera Customer Service | 6.2 | API, self-hosted, Web | ||
| 20 | Gladly | 6.2 | API, Web |
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Questions about eGain SelfService+AI alternatives
What is the best alternative to eGain SelfService+AI?
Whatfix, number 1 in customer self-service software with a score of 7.8 out of 10. The others here: Help Scout, Gorgias, Freshdesk and 16 more.
What is the best free alternative to eGain SelfService+AI?
Whatfix is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.