Kustomer

7.5easy start · #18 of 101
in Help desk software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web.

Kustomer is ranked #18 of 101 in help desk software on The Geeks Club, made by Kustomer. It runs on Android, API, iOS, Web.

Kustomer plans and pricing

All plans

Ultimate Not published Talk to Sales 100M custom objects & tasks · 2,000 RPM API rate limit · 300 brands · all languages · 5 outbound webhooks · 20 inbound webhooks kustomer.com · 4 Oct 2026

Business (legacy seat-based plan) Not published Talk to Sales Unlimited conversations · 100 custom attributes · 500 RPM API rate limit · 5 brands kustomer.com · 4 Oct 2026

Enterprise Not published Talk to Sales 5M custom objects & tasks · 1,000 RPM API rate limit · 25 brands · 20 languages · 2 outbound webhooks · 10 inbound webhooks kustomer.com · 4 Oct 2026

Professional (legacy seat-based plan) Not published Talk to Sales Unlimited conversations · 50 custom attributes · 300 RPM API rate limit · 1 brand kustomer.com · 4 Oct 2026

Compared on help desk software

API access: Yes

Best Kustomer alternatives

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The record

Shared inbox: Yes
SLA management: Yes
Help center: Yes
Ticket automation: Yes
Customer portal: Yes
Product: Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship.
AI agents: Its platform offers AI agents for customer service and tools that provide human reps with context, intelligence, and suggested actions.
Channels: The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline.
CRM and data: Kustomer provides customer profiles with custom objects and attributes to structure data such as purchase history and preferences.
Automation: Kustomer Architect lets CX teams design, build, test, launch, analyze, and optimize AI experiences without writing code.
Analytics: Data Explorer provides plain-language answers, charts, and breakdowns, while the platform also tracks real-time CX trends.
Human oversight: Managers can review and approve AI actions, and guardrails can route high-risk conversations to a human.
Integrations: The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift.
Custom connectivity: Kustomer says its open API and webhook system can connect other platforms, and it offers custom integrations.

Where it ranks on The Geeks Club

Best Help Desk Software in 2026#18 of 101
Best AI Customer Service Agents in 2026#13 of 55
Best Customer Self-Service Software in 2026#9 of 43
Best AI Customer Service Software in 2026#7 of 40
Best Customer Service CRM Software in 2026#7 of 24

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Sources

kustomer.com/privacy/policy/· checked 20 Sept 2026
kustomer.com· checked 4 Oct 2026
kustomer.com/platform/· checked 4 Oct 2026
kustomer.com/integrations/· checked 4 Oct 2026
kustomer.com/pricing/· checked 4 Oct 2026
kustomer.com/comprehensive-pricing-details/· checked 4 Oct 2026
kustomer.com/about-us/· checked 4 Oct 2026