Hello Customer

6.2easy start · #10 of 34
in Customer Experience Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web.

Hello Customer is ranked #10 of 34 in customer experience management software on The Geeks Club. It runs on Android, API, iOS, Web. There is no free plan.

Hello Customer plans and pricing

All plans

Custom Not published volume-based; book a demo for pricing feedback volume · not per-seat · market-research limitations hellocustomer.com · 1 Oct 2026

Compared on customer experience management software

Free plan: No

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The record

Product: Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams.
Feedback sources: The platform brings together surveys, reviews, calls, chats and customer-support interactions.
AI analysis: ISAAC analyzes open customer feedback in more than 30 languages, detecting topics and sentiment and powering NPS and CSAT dashboards.
Key drivers: Key Driver Analysis ranks themes by how much they move a customer score.
Ask ISAAC: Ask ISAAC answers questions about customer feedback in plain language and cites the underlying verbatims.
Integrations: Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API.
Integration coverage: The company says sources with an API, file export or webhook can almost certainly be connected.
Mobile app: Its mobile feedback app is installable on any phone from the browser, works offline with cached feedback, and supports company single sign-on.
Security certification: Hello Customer is certified to ISO/IEC 27001:2022 and states that it is GDPR compliant.
Data protection: Customer environments are isolated and data is encrypted at rest with AES-256 and in transit with SSL/TLS.
Hosting: The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland.
Support: The company provides general system, infrastructure and information-security support at [email protected].
Target users: CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom.
Notable limitation: Hello Customer states that it is not a market-research suite and does not target panel studies, complex R&D questionnaire logic or research-agency workflows.

Where it ranks on The Geeks Club

Best Customer Experience Management Software in 2026#10 of 34
Best Voice of Customer Software in 2026#9 of 29

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Sources

hellocustomer.com/en/· checked 1 Oct 2026
hellocustomer.com/en/isaac· checked 1 Oct 2026
hellocustomer.com/en/integrations· checked 1 Oct 2026
hellocustomer.com/en/mobile-app· checked 1 Oct 2026
hellocustomer.com/en/security-faq· checked 1 Oct 2026
hellocustomer.com/en/blog/checkmarket-alternatives· checked 1 Oct 2026