IQVIA SmartSolve Complaint Management is an AI-powered platform for life sciences organizations handling complaints, regulatory reporting, and post-market surveillance. Complaint information can enter through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured workflows support reportability decisions for the FDA, EU, Health Canada, Japan, Australia, UK, and Switzerland; electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes are also supported. AI capabilities include language-processing extraction, generative AI assistance, triage, decision support, translation, and predictive analytics. Built-in reports and trends cover recurring complaints, resolution times, and historical data; Quality Intelligence is powered by Microsoft Power BI. SmartSolve Complaint Management connects with SmartSolve Nonconformance, CAPA, Change Management, and Document Management modules. The fact sheet lists role-based security, password authentication, audit trails, and ISO 27001 and ISO 9001 certification. Pricing is not published; IQVIA invites prospective customers to contact sales.
Who it is for
The platform is intended for life sciences organizations managing complaints and regulatory reporting across markets. Its Quality intake portal is also intended for field personnel and partners such as healthcare professionals, clinical investigators, and customers.
What is good
- Multiple channels can feed complaint information.
- Decision trees guide investigation and reporting.
- Supports reportability workflows across listed regions.
- Built-in reports cover complaint trends and resolution times.
- Connects with other SmartSolve quality modules.
What to know first
- Pricing is not published.
- Prospective buyers must contact sales for a conversation.
Verdict
SmartSolve Complaint Management is designed for complaint workflows that span intake, investigation, and regulatory reporting. Organizations should request pricing and assess how its reporting workflows and connected modules fit their requirements.
IQVIA SmartSolve Complaint Management plans and pricing
All plansCompared on quality management software
- Intake channels
- web
- Workflow automation
- Yes
- Escalation rules
- Yes
- Investigation tools
- Yes
- Reporting depth
- advanced