Joulica Contact Center Analytics

5.9easy start · #18 of 33
in Contact Center Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web.

Joulica Contact Center Analytics is ranked #18 of 33 in contact center analytics software on The Geeks Club. It runs on API, Web. There is no free plan.

Joulica Contact Center Analytics plans and pricing

All plans

Contact Center Analytics Not published Pricing not stated on the product page · Request a demo joulica.io · 7 Oct 2026

Compared on contact center analytics software

Free plan: No
Real-time monitoring: Yes
Speech analytics: Yes
Sentiment analysis: Yes
Service-level reporting: Yes

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The record

Purpose: Unifies real-time, predictive and historical analytics across digital and voice environments.
Data processing: Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.
Virtual assistants: Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.
Custom metrics: Custom metrics can use CRM and survey data alongside customer journey analytics.
Channel coverage: The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.
Operations: Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.
Analytics access: Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.
Security and privacy: Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.
Support: The company page lists [email protected] and phone numbers for its Ireland and United States offices.
Company and audience: Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.
Company scale: The company page lists 25+ employees, 400+ cases and 60+ clients.
Founded: 2016
Headquarters: Galway, Ireland

Where it ranks on The Geeks Club

Best Contact Center Analytics Software in 2026#18 of 33

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Sources

joulica.io/products/contact-center-analytics· checked 7 Oct 2026
joulica.io/privacy-policy· checked 7 Oct 2026
joulica.io/company· checked 7 Oct 2026