Convin is AI-backed contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. Its analysis and interpretation support more than 70 languages. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance scores conversations across calls, chats, and email. Deployment options include on-premises, client-cloud, and private-cloud environments. Convin lists integrations across CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and sends recording links after meetings. Convin Mobile is available on iOS and Android, alongside web access. Convin states that it encrypts customer data, including recordings, transcripts, and passwords, and uses SSL for access points. It also lists security and compliance claims including GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001. Pricing is on request; a free Quality Management Software plan covers manual QA, audit templates, automated audit workflows, and reporting.
Who it is for
Convin suits contact center teams that need conversation analysis across voice, video, or email, with support for multiple languages. Its deployment choices and listed security claims may also matter to organisations evaluating where and how to run the platform.
What is good
- Analyzes voice, video, and email interactions.
- Supports analysis across 70+ languages.
- Automated QA scores calls, chats, and email.
- Available on web, iOS, and Android.
What to know first
- Pricing is available on request.
- Free plan is limited to quality management features.
Verdict
Convin combines conversation capture and analysis with real-time agent guidance and automated quality scoring. Teams should confirm plan fit and pricing directly, since customized plans are listed without prices.
Convin plans and pricing
All plansCompared on call center speech analytics software
- Call recording
- Yes
- Call transcription
- Yes
- Campaign tracking
- Yes
- Conversation intelligence
- Yes
