Best Customer Service CRM Software in 2026
Updated
For teams handling customer requests, CRM software can bring case work and service processes into view. Compare case management, omnichannel support, customer portals, and knowledge bases to understand the capabilities covered. SLA management and workflow automation add criteria for managing service commitments and routine work; service analytics can help you weigh reporting needs. Free-plan availability and paid-from pricing provide cost context. 1CRM, Vtiger CRM, and Freshdesk are among the products shown. Consider how your customers reach support and what your team needs to coordinate across each case.
25ranked
4free plans on this page
$1.08/molowest paid tier
5 Oct 2026last checked
Customer Service CRM Software, ranked on how quickly a newcomer can get going.7 of 7 products with recorded free access can be tried for free.
- 1 1CRMPaid from $1.08/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Vtiger CRMPaid from $12/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 3 FreshdeskPaid from $19/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 4 IntercomPaid from $19/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 Pega CRM
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 6 eGain Customer Engagement Hub
- Well documented: yes
- Runs where you work: yes
- 7 Kustomer
- Well documented: yes
- Runs where you work: yes
- 8 YundaDeskPaid from $20/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 9 LeadSquared
- Free trial: yes
- Well documented: yes
- 10 Oracle Siebel CRMPaid from $68.75/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: yes
- 11 Agentforce Contact CenterPaid from $50/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: yes
- 12 Gladly
- Well documented: yes
- Runs where you work: no
- 13 Jio CRM
- Well documented: yes
- 14 Oracle Fusion Cloud Marketing
- Well documented: yes
- Runs where you work: no
- 15 Freshworks Freddy AI AgentPaid from $29/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 16 Salesforce Service CloudPaid from $25/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 17 Oracle Service
- Well documented: no
- Runs where you work: no
- 18 TeamSupportPaid from $45/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 19 Zendesk GuidePaid from $55/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 20 DixaPaid from €89/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 21 Kapture CRM
- Well documented: no
- 22 Sugar Serve
- Well documented: yes
- Runs where you work: no
- 23 Kapture CX
- Well documented: yes
- Runs where you work: no
- 24 Pega Customer Service
- Well documented: no
- Runs where you work: no
- 25 Sprinklr Service
- Well documented: no
Compare all 25 in a table
| # | Platform | Score | Free plan | Paid from | Case management | SLA management |
|---|---|---|---|---|---|---|
| 1 | 1CRM | 8.1 | Yes | 13 /user/mo | ||
| 2 | Vtiger CRM | 7.8 | Yes | 12 /user/mo | ||
| 3 | Freshdesk | 7.1 | No | 29 /user/mo | Yes | Yes |
| 4 | Intercom | 7.0 | No | 29 /user/mo | ||
| 5 | Pega CRM | 7.0 | ||||
| 6 | eGain Customer Engagement Hub | 6.6 | Yes | Yes | ||
| 7 | Kustomer | 6.6 | Yes | |||
| 8 | YundaDesk | 6.6 | Yes | |||
| 9 | LeadSquared | 6.5 | No | |||
| 10 | Oracle Siebel CRM | 6.3 | No | |||
| 11 | Agentforce Contact Center | 6.2 | No | 25 /user/mo | Yes | |
| 12 | Gladly | 6.2 | Yes | |||
| 13 | Jio CRM | 6.0 | Yes | |||
| 14 | Oracle Fusion Cloud Marketing | 6.0 | Yes | |||
| 15 | Freshworks Freddy AI Agent | 5.9 | No | 29 /user/mo | Yes | Yes |
| 16 | Salesforce Service Cloud | 5.9 | No | 25 /user/mo | Yes | |
| 17 | Oracle Service | 5.8 | Yes | |||
| 18 | TeamSupport | 5.8 | No | Yes | ||
| 19 | Zendesk Guide | 5.8 | No | |||
| 20 | Dixa | 5.7 | No | Yes | ||
| 21 | Kapture CRM | 5.7 | No | Yes | ||
| 22 | Sugar Serve | 5.7 | No | Yes | ||
| 23 | Kapture CX | 5.6 | No | Yes | ||
| 24 | Pega Customer Service | 5.5 | ||||
| 25 | Sprinklr Service | 5.3 | No |
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