Mapster is a web-based platform for creating product feedback surveys on websites or inside products, sharing them by link, embed, or widget, and analyzing responses. Its widget can connect each response to a user ID and attributes such as plan, role, or region, allowing teams to segment feedback. Templates score NPS, CSAT, CES, and PMF surveys, including the Sean Ellis 40% PMF benchmark. Branching logic sends respondents to different questions based on their answers. Zapier can route responses to Slack, Google Sheets, WhatsApp, email, Notion, Airtable, HubSpot, and more than 6,000 apps; Mapster also sends new responses to Slack channels or direct messages in real time. The free plan is free and includes 50 responses per month, while paid plans start at $19/mo. Surveys stop collecting responses when a plan reaches its monthly limit, until the cycle resets or the account upgrades. Mapster is designed for SaaS founders, lean product managers, and early-stage teams under 20 people, rather than enterprises needing certain access and account controls.
Who it is for
Mapster suits SaaS founders, solo or lean product managers, and early-stage product teams under 20 people. It is not intended for enterprise teams that require multi-tenant access controls, SSO, audit logs, or a dedicated account manager.
What is good
- Surveys can be shared by link, embed, or widget.
- Widget responses can include custom user attributes.
- Templates score NPS, CSAT, CES, and PMF.
- Branching directs respondents based on their answers.
- Zapier connects responses to more than 6,000 apps.
What to know first
- Free plan is limited to 50 responses monthly.
- Surveys pause collection at the plan response limit.
- Not intended for enterprises needing SSO or audit logs.
Verdict
Mapster combines survey distribution, response segmentation, scoring templates, and integrations for smaller product teams. Check the monthly response allowance and its stated enterprise limits before choosing a plan.
Mapster plans and pricing
All plansCompared on net promoter score software
- Free plan
- Yes
- Paid from
- $19/mo
- NPS survey types
- both
- Survey channels
- multichannel
- Response limit
- 1,000 responses/mo
- Respondent segmentation
- advanced
- Follow-up workflows
- Yes
