Best Net Promoter Score Software in 2026
Updated
Gathering Net Promoter Score feedback can involve more than choosing survey questions: how you reach people and follow up also matters. Compared on NPS survey types, survey channels, respondent segmentation, response limits, CRM integrations and follow-up workflows, these options cover useful dimensions to assess. Free-plan availability and paid-from pricing provide additional comparison points. Formbricks, Fynzo Survey and Refiner are among the named products, alongside Survicate and Mapster. Consider how you plan to collect responses, organize feedback and connect it to follow-up, then compare those needs with the listed capabilities.
Net Promoter Score Software, ranked on how quickly a newcomer can get going.14 of 14 products with recorded free access can be tried for free.
- 1 FormbricksFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Fynzo SurveyPaid from $15.83/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 RefinerFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 SurvicateFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 5 Customer ThermometerPaid from $9/mo
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 6 MapsterPaid from $9/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 7 nps.todayPaid from €1.50/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 SatisMeterPaid from $199/mo
- Free to practise on: yes
- Free trial: no
- Well documented: yes
- Runs where you work: yes
- 9 Wootric
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 10 NPS Surveys by SalesHubPaid from $291.67/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 ThermostatPaid from $49/mo
- Free to practise on: yes
- Free trial: no
- Well documented: yes
- Runs where you work: no
- 12 RetentlyPaid from $99/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 13 SightMill
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 14 UserpacePaid from €49/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 15 Zonka Feedback
- Well documented: yes
- Runs where you work: yes
- 16 Listen360
- Well documented: yes
- Runs where you work: no
- 17 IntouchSurvey
- Well documented: yes
- Runs where you work: no
- 18 AskNicely
- Free trial: no
- Well documented: yes
- Runs where you work: yes
- 19 CustomerGauge
- Well documented: yes
- Runs where you work: no
- 20 Surveyxact NPS
- Free trial: no
- Well documented: yes
- Runs where you work: no
- 21 NicereplyPaid from $59/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 22 NPS Prism
- Free trial: no
- Well documented: yes
- Runs where you work: no
Compare all 22 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | NPS survey types | Survey channels |
|---|---|---|---|---|---|---|---|---|
| 1 | Formbricks | 7.9 | Free plan | Yes | 74 /mo | both | multichannel | |
| 2 | Fynzo Survey | 7.9 | Free plan | $15.83/mo | Yes | 19 /mo | multichannel | |
| 3 | Refiner | 7.9 | Free plan | Free | Yes | both | multichannel | |
| 4 | Survicate | 7.4 | Free plan | Yes | 114 /mo | |||
| 5 | Customer Thermometer | 7.1 | $9/mo | No | 9 /mo | |||
| 6 | Mapster | 7.1 | Free plan | $9/mo | Yes | 19 /mo | both | multichannel |
| 7 | nps.today | 6.9 | No | €1.50/mo | No | both | multichannel | |
| 8 | SatisMeter | 6.9 | Free plan | $199/mo | Yes | 199 /mo | ||
| 9 | Wootric | 6.9 | No | both | multichannel | |||
| 10 | NPS Surveys by SalesHub | 6.8 | No | $291.67/mo | No | multichannel | ||
| 11 | Thermostat | 6.8 | Free plan | $49/mo | Yes | 49 /mo | multichannel | |
| 12 | Retently | 6.6 | No | $99/mo | No | 99 /mo | ||
| 13 | SightMill | 6.6 | No | multichannel | ||||
| 14 | Userpace | 6.6 | No | €49/mo | No | 55 /mo | in_app | |
| 15 | Zonka Feedback | 6.4 | ||||||
| 16 | Listen360 | 6.3 | both | multichannel | ||||
| 17 | IntouchSurvey | 6.2 | multichannel | |||||
| 18 | AskNicely | 6.1 | No | |||||
| 19 | CustomerGauge | 6.0 | No | |||||
| 20 | Surveyxact NPS | 5.9 | both | multichannel | ||||
| 21 | Nicereply | 5.8 | No | $59/mo | No | 59 /mo | ||
| 22 | NPS Prism | 5.7 | No | relational |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.