Refiner

Refiner is ranked #3 of 129 in survey software on The Geeks Club, made by Refiner (Paris, France). It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered.

Refiner plans and pricing

All plans

Free Free Automatically applies after the trial ends or a paid subscription is cancelled 25 survey responses per month refiner.io · 20 Sept 2026

Essentials Not published Monthly or annual billing; annual plans are approximately 17% cheaper Up to 500,000 MAU · 10,000,000 monthly pageviews · 20 simultaneously published surveys · 4 environments · unlimited survey responses refiner.io · 30 Sept 2026

Essentials Not published 20 simultaneously published surveys · Up to 500,000 monthly active users · Up to 10,000,000 monthly pageviews · 4 environments · Unlimited team members refiner.io · 20 Sept 2026

Growth Not published Monthly or annual billing; annual plans are approximately 17% cheaper Up to 1,000,000 MAU · 20,000,000 monthly pageviews · 50 simultaneously published surveys · 12 environments · unlimited survey responses refiner.io · 30 Sept 2026

Growth Not published 50 simultaneously published surveys · Up to 1,000,000 monthly active users · Up to 20,000,000 monthly pageviews · 12 environments · Unlimited team members refiner.io · 20 Sept 2026

Enterprise Not published Custom monthly active users · Unlimited simultaneously published surveys · Unlimited environments · Unlimited team members refiner.io · 20 Sept 2026

Compared on survey software

Free plan: Yes

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Refiner

Product: Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links.
Survey types: Refiner supports NPS, CSAT, CES, PMF, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action.
Platforms: Refiner supports web surveys and mobile SDKs for iOS, Android, React Native, and Flutter.
Targeting: Surveys can be targeted by traits, behavior, device, language, or prior responses, and triggered after events or delays.
Reporting: Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters.
Integrations: Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks.
AI: Refiner offers AI response tagging and AI translations, and its MCP server lets AI assistants access survey data.
Security: Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks.
Data protection: Refiner says user data is hosted in AWS EU-WEST-1 in Ireland, stays within the EU by default, and is encrypted in transit with TLS 1.2 and at rest with AES 256-bit encryption.
Data retention: Customers can delete individual user records, purge environments, or configure automatic deletion of old user data; after a subscription ends, data may be available for export for up to 180 calendar days.
Support: Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans.
Historical integration sync: Refiner says integrations sync new data after configuration and do not currently provide an option to sync historical survey responses.
Founded: 2018
Headquarters: Paris, France
Price from: Free

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Where it ranks on The Geeks Club

Best Survey Software in 2026#3 of 129
Best Customer Feedback Software in 2026#4 of 59
Best Net Promoter Score Software in 2026#3 of 22

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Sources

refiner.io/about/facts/· checked 30 Sept 2026
refiner.io· checked 30 Sept 2026
refiner.io/features/ai-insights/· checked 30 Sept 2026
refiner.io/legal/security-statement/· checked 30 Sept 2026
refiner.io/pricing/· checked 30 Sept 2026
refiner.io/docs/kb/integrations/integrations-overv· checked 30 Sept 2026