nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. Teams can use standard Customer Pulse surveys, add up to five questions to an extended pulse, or create general CX surveys. Triggers can draw on transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be sent through email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Analysis tools include translation, sentiment detection, text analysis, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. A one-month free trial includes 50 surveys per month by email. Paid plans are 1.50 EUR per month for Basic, 3.50 EUR per month for Business, and 7.00 EUR per month for Enterprise, billed annually; implementation and SMS fees may apply.
Who it is for
It suits customer-focused organizations seeking to collect feedback and manage follow-up across marketing, sales, delivery, service, or contact-center journeys. Teams using the listed CRM and service integrations may find its workflows relevant.
What is good
- Supports NPS, CSAT, CES, and other CX surveys.
- Survey delivery includes email, SMS, web, chat, and QR codes.
- Automates follow-up tasks, reminders, and escalations.
- Lists integrations including Salesforce and Zendesk.
- Offers a one-month free trial.
What to know first
- No free plan is listed.
- The free trial includes 50 surveys per month.
- Trial support allowance is 0 hours.
- Implementation and SMS fees may apply.
Verdict
nps.today combines multichannel surveys, analysis, and follow-up workflows. The free trial is limited to one month and email delivery, so check plan allowances and possible additional fees before choosing a paid tier.
nps.today plans and pricing
All plansCompared on net promoter score software
- Free plan
- No
- NPS survey types
- both
- Survey channels
- multichannel
- Respondent segmentation
- advanced
- Follow-up workflows
- Yes
- CRM integrations
- Yes
