Medal Social Inbox

6.1easy start · #26of 43
in Social Media Customer Service Software

Free to practise onno
Well documentedyes
Runs where you workyes

Runs on Android, iOS, Web. Paid plans from $129/mo.

Medal Social Inbox is ranked #26 of 43 in social media customer service software on The Geeks Club. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $129/mo.

Medal Social Inbox plans and pricing

All plans

Creator $129/mo $387 quarterly or $1,548 yearly 2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day · 1 GB storage · community support medalsocial.com · 4 Oct 2026

Business $249/mo $747 quarterly or $2,988 yearly 4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day · 5,000 emails/day · 50 workflows/day · email support medalsocial.com · 4 Oct 2026

Enterprise Tailored contract · annual or multi-year Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement · IP allowlisting · API keys and REST API · dedicated CSM medalsocial.com · 4 Oct 2026

Compared on social media customer service software

Free plan: No
Social accounts: 13
Unified social inbox: Yes
Comment management: Yes
Reply automation: Yes
Team assignment: Yes
Mobile app: Yes

Best Medal Social Inbox alternatives

See all 20

Chatwoot Lesson 18.0 Crisp Lesson 28.0 Agorapulse Lesson 37.7 Soclo Lesson 47.7 Comm100 Contact Center Lesson 57.1 Gorgias Lesson 67.1

The record

Unified inbox: The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.
Channels: The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.
AI replies: Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.
Automation controls: Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.
Team queues: Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.
AI reply modes: AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.
Language handling: Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.
Integrations: The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.
Security and privacy: The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.
Support: The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.
Notable limit: The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.
Mobile apps: Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.
Intended users: The inbox page describes use cases for founders, support teams, and ecommerce teams.
Price from: $129/mo

Where it ranks on The Geeks Club

Best Social Media Customer Service Software in 2026#26 of 43
Best Social Customer Service Software in 2026#19 of 34

Is Medal Social Inbox yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Medal Social Inbox

Sources

medalsocial.com/products/inbox· checked 4 Oct 2026
medalsocial.com/pricing/plans· checked 4 Oct 2026
staging.medalsocial.com/docs/apps/mobile-app· checked 4 Oct 2026