Naumen Workforce Management
Naumen Workforce Management is ranked #13 of 22 in call center workforce management software on The Geeks Club. It runs on Android, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at RUB 30,000/mo.
Naumen Workforce Management plans and pricing
All plansBase WFM RUB 30,000/mo From 30,000 rub./month 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base naumen.ru · 2 Oct 2026
Advanced WFM RUB 50,000/mo From 50,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) naumen.ru · 2 Oct 2026
Advanced+ WFM RUB 80,000/mo From 80,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards naumen.ru · 2 Oct 2026
Compared on call center workforce management software
- Free plan
- No
- Volume forecasting
- Yes
- Forecast granularity
- interval
- Adherence tracking
- Yes
- Intraday management
- Yes
- Skills-based scheduling
- Yes
- Agent self-service
- Yes
- Deployment model
- hybrid
