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Neocase HR Case Management

7.6easy start · #22 of 177
in Case Management Software
  • Free to practise onnot on record
  • Free trialnot on record
  • Well documentedyes
  • Runs where you workyes

Runs on Android, api, iOS, Web.

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Neocase HR Case Management centralizes employee HR inquiries, assigns requests to HR agents and tracks handling for traceability. Its case tools include SLA and OLA tracking, escalations, alerts and performance monitoring. An AI-powered knowledge base provides profile-tailored answers for employee self-service, while AI features support natural-language queries, translation and request routing. Intelligent routing can consider employee profiles, request content, agent workload and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent or telephone, and can chat with Neo in Teams for case and knowledge management. Listed prebuilt connectors cover Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR and The Access Group; APIs and custom connectors are also described. Neocase lists ISO 27001 and GDPR compliance, with data hosting in Europe for EMEA customers and the United States for North American customers. Support is included at Starter, Advanced and Advanced+ levels. The cloud-based modular offering is tailored to HR Shared Services Centers and supports mid-sized and large organizations. Pricing is based on employee users and usage of certain features; no public price is listed.

Who it is for

It suits HR Shared Services Centers and mid-sized or large organizations that need centralized inquiry handling, employee self-service and case tracking. Organizations should assess the modular pricing basis and listed integrations against their HR environment.

What is good

  • Centralizes inquiries and tracks case handling.
  • Includes SLA, OLA, escalation and alert tools.
  • Offers profile-tailored knowledge base answers.
  • Supports multiple request channels, including Teams.
  • Lists prebuilt HRIS connectors, APIs and custom connectors.

What to know first

  • No public price is listed.
  • Pricing varies by employee users and feature usage.

Verdict

Neocase combines HR case tracking with self-service knowledge and several request channels. Its modular pricing and routing options make employee count, feature use and workflow fit important considerations.

Neocase HR Case Management plans and pricing

All plans
Neocase HR Case Management Not published Modular pricing based on employee users and usage for certain features. No public price listed · Pricing varies by employee users and feature usage neocasesoftware.com · 30 Sept 2026

Compared on case management software

Workflow automation
Yes

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