NPS Surveys by SalesHub

6.8easy start · #10of 22
in Net Promoter Score Software

Free to practise onno
Free trialyes
Well documentedyes
Runs where you workyes

Runs on Android, iOS, Web. Paid plans from $291.67/mo.

NPS Surveys by SalesHub is ranked #10 of 22 in net promoter score software on The Geeks Club. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $291.67/mo.

NPS Surveys by SalesHub plans and pricing

All plans

CX Lite $3,500/yr $3,500 /org/year Up to 10,000 surveys/year · NPS + CSAT · Email + QR · Standard support (24hr SLA) npssurveys.com · 7 Oct 2026

CX Pro $12,000/yr $12,000 /org/year Unlimited surveys · All 5 channels · AI sentiment analysis · Priority support (4hr SLA) · Dedicated CSM npssurveys.com · 7 Oct 2026

Enterprise / Government Custom pricing Defense, Federal, and large enterprise · Volume discounts · Dedicated infrastructure available npssurveys.com · 7 Oct 2026

Compared on net promoter score software

Free plan: No
Survey channels: multichannel
Respondent segmentation: custom
Follow-up workflows: Yes
CRM integrations: Yes

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The record

Purpose: The product automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records.
Native Salesforce: The vendor describes the product as built inside Salesforce, with no integrations or API connection required.
Survey triggers: Surveys can trigger from Salesforce events such as Case Closed, Opportunity Won, onboarding completion, or a custom trigger.
Response actions: Detractor scores of 0–6 automatically create Priority 1 cases, while promoter scores of 9–10 receive review requests by email.
Survey types: The platform supports NPS, CSAT, and CES surveys.
Channels: The product lists email, in-app, QR code, web, and social as its five distribution channels.
Analytics: Features include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension.
Languages: The vendor says surveys can be deployed in any language and respondent locale can be detected automatically.
Data handling: The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer.
Security review: The vendor states on its homepage that the product is AppExchange Security Reviewed.
Salesforce mobile: The AppExchange listing says the app supports Salesforce for iOS and Android and installs as a managed package.
Trial: The vendor offers a free 30-day trial without a credit card through AppExchange.
Support: CX Lite includes standard support with a 24-hour SLA; CX Pro includes priority support with a 4-hour SLA and a dedicated CSM.
Intended users: The vendor describes CX Lite as suited to mid-market teams starting with NPS on Salesforce and CX Pro for enterprise CX teams needing AI, all channels, and advanced automation.
Price from: $291.67/mo

Where it ranks on The Geeks Club

Best Net Promoter Score Software in 2026#10 of 22

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Sources

npssurveys.com· checked 7 Oct 2026
npssurveys.com/features· checked 7 Oct 2026
appexchange.salesforce.com/appxListingDetail· checked 7 Oct 2026
npssurveys.com/pricing· checked 7 Oct 2026