Runbooks

From $25/mo

What the maker publishes

Asset management

ITAM features include inventory and lifecycle management, warranty tracking, software and subscription management, QR code asset tracking, and service management. source

Audience

The product is for internal IT departments, managed service providers, and growing organizations supporting 50 to 5,000 users. source

Availability

The homepage describes Runbooks as a software platform and provides no download or other platform details. source

Business operations

BizOps features include CRM and client management, quarterly business reviews, budget creation and forecasting, shipping and courier logs, and vendor management. source

Compliance and uptime

The homepage states that Runbooks is SOC 2 compliant and has 99.9% uptime. source

Integrations

The maker says the product's modules work together in one integrated platform without bolt-on integrations. source

IT service management

ITSM features include help desk and ticketing, grouped incident management, knowledgebase and documentation, task management, and CSAT tracking. source

Maker attribution

The homepage quotes Erin Kelley, identified as owner of Simply Smart Technology, describing building the tool for their business. source

Product

Runbooks is an all-in-one platform for IT teams and IT service providers to manage service delivery, assets, and business operations. source

Reporting

Analytics features include automated reports, user satisfaction tracking, quality assurance, and tech KPI analytics. source

Roadmap limits

SLA and change management, and purchase order management, are marked as roadmap features. source

Security features

Listed security features include audit logs, multi-factor authentication, and password management. source

Support

The homepage describes Runbooks support as top rated. source

Checked against the maker's pages on 5 Oct 2026.