Best Runbooks Alternatives in 2026
Taken from IT Knowledge Base Software, where Runbooks is listed too, in the same order.
- 1
8.7 Club scoreCompassDocs
CompassDocs is a self-hosted team knowledge base for writing, organizing, and searching SOPs, technical documentation, policies, and internal knowledge.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 2
8.5 Club scoreiTop
iTop is an open-source IT service management and configuration management database solution from Combodo.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 3
8.5 Club scoreFreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 4
8.4 Club scoreManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with capabilities for service management and related IT work.
- Free plan
- Windows · macOS · Linux · Web
- 5
8.3 Club scoreGLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory and service management.
- Free plan
- Windows · macOS · Linux · Web
- 6 8.2 Club score
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access.
- Free trial
- Windows · macOS · Linux · Web
- 7
8.2 Club scoreZnuny
Znuny is open-source ticket and service management software for help desks, IT service management, customer support, and other service operations.
- Free plan
- Open source
- Linux · Web · API · Self-hosted
- 8
8.2 Club scoreJira
- Free plan
- Windows · Linux · Web · iPhone and iPad
- 9 8.1 Club score
Tango
Tango captures work processes and turns them into step-by-step walkthroughs and browser agents.
- Free plan
- Windows · macOS · Web · Browser extension
- 10
8.1 Club scoreScribe
Scribe captures workflows and turns them into step-by-step guides and process documentation.
- Free plan
- Windows · macOS · Web · Browser extension
- 11 8.0 Club score
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets across their lifecycle.
- Free plan
- Windows · Web · iPhone and iPad · Android
- 12 7.8 Club score
HESK
HESK is help desk software for submitting, assigning, tracking, and resolving support tickets.
- Free plan
- Web · Self-hosted
- 13 7.8 Club score
Jitbit Helpdesk
Jitbit Helpdesk turns requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and customer service.
- Free trial
- Windows · Linux · Web · iPhone and iPad
- 14 7.7 Club score
Helpy
- Free plan
- Web · API · Self-hosted
- 15
7.6 Club scoreHaloITSM
HaloITSM is IT service management software for organising incidents, service requests, changes, problems, assets and reporting.
- Free trial
- Windows · Web · iPhone and iPad · Android
- 16 7.6 Club score
N-able Passportal
- Free trial
- Windows · Web · iPhone and iPad · Android
- 17
7.6 Club scoreITarian Remote Desktop
ITarian Remote Desktop gives technicians a centralized way to connect to customer devices, troubleshoot issues, and take remote control.
- Free plan
- Windows · macOS · iPhone and iPad · Android
- 18 7.6 Club score
Zammad
Zammad is a support platform for customer service, IT support, and internal operations.
- Free plan
- Linux · Web · API · Self-hosted
- 19
7.6 Club scoreSupportPal
- Free trial
- Windows · Linux · Web · API
- 20
7.6 Club scoreDeskpro
Deskpro is a paid help desk platform for customer support, IT, HR, and operations teams.
- Free trial
- Web · iPhone and iPad · Android · API