Serviceaide Intelligent Service Management

6.1easy start · #38of 50
in IT SLA Management Software

Well documentedyes
Runs where you workno

Runs on self-hosted, Web. Paid plans from $1,800/mo.

Serviceaide Intelligent Service Management is ranked #38 of 50 in IT SLA management software on The Geeks Club. It runs on Self-hosted, Web. Paid plans start at $1,800/mo.

Serviceaide Intelligent Service Management plans and pricing

All plans

ITSM - ESM Contact For Pricing Minimum of 500 end-user seats · licensing only serviceaide.com · 4 Oct 2026

Knowledge Management $1,800/mo $1,800/Month Example of 2k users · Minimum of 1000 end-user seats · licensing only serviceaide.com · 4 Oct 2026

Change Management $2,800/mo $2,800/Month Example of 30 Named (Cloud) · Minimum of 10 Analyst seats · licensing only serviceaide.com · 4 Oct 2026

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The record

Purpose: ISM is an enterprise-class, multi-function service management suite for IT and business service desks.
ITIL processes: The ISM datasheet says the product includes nine ITIL processes out of the box, verified by Pink Elephant in 2019.
Configuration: The datasheet describes an intuitive interface, no-code implementation, an action-based GUI, and a workflow engine.
AI ticket handling: ISM can prioritize service requests, assign tickets, recommend solutions, and auto-populate critical ticket fields using machine learning.
Virtual agent: ISM integrates with Luma Virtual Agent, which uses natural-language conversations to automate repetitive tasks and support self-help.
Hosting and deployment: ISM is available as SaaS and can also be deployed on premises; the datasheet says it is hosted in multiple data centers worldwide.
Availability: Serviceaide states that ISM exceeds 99.9% availability.
Updates: The SaaS service receives monthly maintenance updates and quarterly feature releases, with customers updated automatically.
Security: The ISM datasheet says its security measures follow Cloud Security Alliance best practices.
Multi-tenancy: ISM supports multi-tenancy and the datasheet identifies MSP, BPO, and ITO providers as beneficiaries.
Departments: The current AISM product page describes service management for HR, IT, operations, compliance, customers, and other verticals.
Support: Serviceaide's product page displays a customer testimonial praising timely responses from its support team.
Headquarters: Santa Clara, California, United States
Price from: $1,800/mo

Where it ranks on The Geeks Club

Best IT SLA Management Software in 2026#38 of 50
Best AI IT Service Desk Software in 2026#20 of 22

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Sources

serviceaide.com/data-sheet/intelligent-service-manageme· checked 4 Oct 2026
serviceaide.com/products/aism· checked 4 Oct 2026
serviceaide.com/solutions/intelligent-service-managemen· checked 28 Sept 2026
serviceaide.com/pricing· checked 4 Oct 2026