KIX

5.5easy start · #44 of 50
in IT SLA Management Software

Free to practise onnot on record
Free trialnot on record
Well documentednot on record
Runs where you workyes

Runs on Android, api, iOS, Linux, self-hosted, Web. Paid plans from €33/mo.

KIX is ranked #44 of 50 in IT SLA management software on The Geeks Club. It runs on Android, API, iOS, Linux, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at €33/mo.

KIX plans and pricing

All plans

KIX Start Free Free of charge · limited functionality · no support · no maintenance kixdesk.com · 5 Oct 2026

KIX Pro Business Cloud €33/mo from 33 € per month / agent 12 hours / 5 days per week service time · 4-hour response for critical failure · 24 calls per year · 24-hour response to service and feature requests kixdesk.com · 5 Oct 2026

KIX Pro Business On-Prem €3,690 once from 3.690 € Packages of 10–250 agents · support and maintenance contract kixdesk.com · 5 Oct 2026

KIX Pro Enterprise Cloud Not published On request from 30 agents 12 hours, 7 days per week service time · 1-hour response for critical failure · 48 calls per year · 12-hour response to service and feature requests kixdesk.com · 5 Oct 2026

KIX Pro Enterprise On-Prem Not published On request from 250 agents Support and maintenance contract kixdesk.com · 5 Oct 2026

Compared on IT SLA management software

Free plan: Yes
SLA management: Yes
Knowledge base: Yes
Employee portal: Yes
Asset management: Yes
Single sign-on: Yes
Approval workflows: Yes
Mobile apps: Yes

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The record

Product: KIX is open-source service management software for ITSM, enterprise service management, and technical customer support.
Use cases: The maker describes KIX as suitable for help desks, IT service management, enterprise service management, customer support, and field service management.
Tickets: Teams can manage tickets collaboratively through list or Kanban views, with documented, searchable internal and external communications.
API and integrations: KIX provides a REST API and describes integrations with external tools and data sources through Connect add-ons, web services, and database access.
ITIL: KIX says it is certified in 16 ITIL practices, while its pricing page lists the ITIL Practices add-on as chargeable for Pro editions and unavailable in Start.
Security: KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start.
Hosting and deployment: KIX offers cloud and on-premises usage, and its system requirements page says regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture.
Mobile: The KIX Field Service App is listed for iOS 17 and later and Android 13 and later.
Trial: The maker offers a no-obligation trial with full access for 30 days.
Support: The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support.
Cloud hosting: The maker says its Full Managed Service is hosted in Germany, ISO/IEC 27001 certified, and has 99.9% availability.
Notable limits: The maker says KIX Start has limited functionality and includes no support or maintenance; its pricing page marks several add-ons unavailable in Start.
Price from: €33/mo

Where it ranks on The Geeks Club

Best IT SLA Management Software in 2026#44 of 50
Best IT Help Desk Software in 2026#24 of 48
Best IT Incident Management Software in 2026#27 of 28

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Sources

kixdesk.com/en/· checked 5 Oct 2026
kixdesk.com/en/service-management-software· checked 5 Oct 2026
kixdesk.com/en/software/service-management-add-ons· checked 5 Oct 2026
kixdesk.com/en/pricing· checked 5 Oct 2026
kixdesk.com/en/system-requirements· checked 5 Oct 2026
kixdesk.com/en/service/testing-kix· checked 5 Oct 2026
kixdesk.com/en/service/consulting-support· checked 5 Oct 2026