Desk365

Desk365 is ranked #4 of 101 in help desk software on The Geeks Club, made by Desk365 (Union City, California, USA). It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $12/mo.

Desk365 plans and pricing

All plans

Free Free Up to 50 tickets per month desk365.io · 23 Sept 2026

Standard $12/mo billed annually 200 GB attachment file storage desk365.io · 23 Sept 2026

Plus $22/mo billed annually 500 GB attachment file storage desk365.io · 23 Sept 2026

Premium $32/mo billed annually 1 TB attachment file storage desk365.io · 23 Sept 2026

Free Plan Free up to 50 tickets per month · described as lifetime free · begins automatically at the end of your trial desk365.io · 29 Sept 2026

STANDARD $12/mo annually per agent · 200 GB attachment storage desk365.io · 29 Sept 2026

Compared on help desk software

Free plan: Yes
SLA management: Yes

Best Desk365 alternatives

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8.6 Freshdesk Free plan

8.4 Intercom Free trial $19/mo

8.4 LiveAgent Free trial $15/mo

Desk365

Product: Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace.
Ticket channels: Tickets can come through email, Microsoft Teams, a support portal, web forms, and web widgets.
AI tools: AI Copilot can draft or translate responses, summarize tickets, and generate knowledge base articles; AI Agents can handle customer questions and escalate them as tickets.
ITSM features: Desk365 offers asset lifecycle management and change or approval management, with asset management included in Premium.
Integrations: The product lists Microsoft Teams, Microsoft Entra ID, Microsoft 365 Copilot, Power Automate, Power BI, Jira, Asana, Microsoft Planner, Azure DevOps, and Microsoft Intune integrations or connection methods.
Support: The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium.
Security: Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data.
Compliance limits: The pricing comparison lists SOC 2 Type II compliance on all three paid plans, while HIPAA compliance is included only in Premium.
Data hosting: Desk365 says customer data is hosted in AWS data centers in the United States and European Union, while its Microsoft Teams bots are hosted on Azure.
Mobile access: Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android.
Intended users: Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects.
Company: The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright.
Founded: 2020
Headquarters: Union City, California, USA
Price from: $12/mo

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Where it ranks on The Geeks Club

Best Help Desk Software in 2026#4 of 101
Best IT SLA Management Software in 2026#1 of 50
Best IT Help Desk Software in 2026#1 of 48

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Sources

desk365.io· checked 29 Sept 2026
desk365.io/pricing/· checked 29 Sept 2026
desk365.io/security/· checked 29 Sept 2026
desk365.io/sub-processors/· checked 29 Sept 2026