Serviceaide ITSM

6.8easy start · #57 of 109
in IT Asset Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, self-hosted, Web, Windows.

Serviceaide ITSM is ranked #57 of 109 in IT asset management software on The Geeks Club, made by Serviceaide ITSM (Santa Clara, California, United States). It runs on API, Self-hosted, Web, Windows. There is no free plan.

Serviceaide ITSM plans and pricing

All plans

ITSM - ESM Not published Minimum of 500 end-user seats serviceaide.com · 20 Sept 2026

Change Management $2,800/mo Example: 30 named cloud users · minimum 10 analyst seats · licensing only serviceaide.com · 2 Oct 2026

ITSM - ESM Not published Minimum 500 end-user seats · licensing only serviceaide.com · 2 Oct 2026

Compared on IT asset management software

Workflow approvals: Yes
Impact assessment: Yes
Stakeholder communications: Yes
Change analytics: Yes
Audit trail: Yes
Deployment model: hybrid
Included users: 30 users

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The record

Free plan: No
Purpose: ChangeGear provides change management and IT service management, with cloud and on-premises deployment options.
Change workflows: It supports ITIL, DevOps, and business change workflows, with audit trails, CAB tools, change calendars, and automated approvals.
Service desk: The Service Desk offering includes incident, problem, change, and service request management, plus a self-service portal, dashboards, and knowledge base.
Automation and AI: Features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools.
Integrations: Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP.
Virtual agent channels: The Luma Virtual Agent works through MS Teams, Slack, WhatsApp, WeChat, and browser widgets.
API: ChangeGear provides a RESTful API for custom integrations.
Compliance: The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail.
On-premises requirements: The listed technical requirements include Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10, and Hyper-V or VMware vSphere.
Add-on limits: CMDB and Asset Management are available as add-ons across all tiers.
Implementation: The pricing page lists typical implementation times of 8–12 weeks for Change Management and ITSM-ESM, and says final effort and services costs depend on scope, integrations, and customer requirements.
Support: The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals.
Intended sectors: The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education as sectors for ChangeGear.

Where it ranks on The Geeks Club

Best IT Asset Management Software in 2026#57 of 109
Best IT Help Desk Software in 2026#28 of 48
Best CMDB Software in 2026#23 of 39
Best Change Management Software in 2026#10 of 26

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Sources

serviceaide.com/terms-of-use· checked 20 Sept 2026
serviceaide.com/products/changegear· checked 2 Oct 2026
serviceaide.com/pricing· checked 2 Oct 2026
serviceaide.com/resources/support· checked 2 Oct 2026