ServiceNow Service Catalog

ServiceNow Service Catalog is a web service for presenting and managing employee requests. It provides a request portal where organizations can define eligibility rules, assign service ownership, route submissions through approval workflows, and automate fulfillment. The catalog appears within ServiceNow’s ITSM plans. ITSM Foundation includes Service Catalog and Request Management, Incident Management, Asset Management and CMDB, Virtual Agent, and Workflow. ITSM Advanced includes those Foundation capabilities plus Major Incident Management and On-Call Management, Change Management, Problem Management, and AI Voice Agents. ITSM Prime includes Foundation and Advanced features, along with an L1 Service Desk AI Specialist, AI Agents for ITSM, an AI Agent for Digital End-User Experience, and DevOps Change Velocity. The platform runs on the web. It is paid, has no free plan, and pricing is available on request. ServiceNow is headquartered in Santa Clara, California, United States.

It suits organizations that need a browser-based employee request portal with eligibility, approvals, ownership, and automated fulfillment. It may also fit buyers considering ServiceNow ITSM plans.

ServiceNow Service Catalog combines request intake with rules, ownership, approvals, and fulfillment automation. Buyers should review which ITSM plan contains the capabilities they need and request pricing from ServiceNow.