ShiftPilot WFM

6.0easy start · #29of 39
in Contact Center Workforce Management Software

Free to practise onno
Well documentedyes
Runs where you workno

Runs on Android, iOS. Paid plans from C$20/mo.

ShiftPilot WFM is ranked #29 of 39 in contact center workforce management software on The Geeks Club. It runs on Android, iOS. There is no free plan. Paid plans start at C$20/mo.

ShiftPilot WFM plans and pricing

All plans

Founding Member C$20/mo per agent/month First 25 clients · locked for life of contract sivamai.com · 9 Oct 2026

Growth C$35/mo per agent/month Scaling contact centres 50–150 agents sivamai.com · 9 Oct 2026

Scale C$55/mo per agent/month Enterprise contact centres 150–300 agents sivamai.com · 9 Oct 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes

Best ShiftPilot WFM alternatives

See all 20

Daktela WFM Lesson 17.8 Webex App Lesson 27.5 Amazon Connect Lesson 37.0 GetWFM Lesson 46.8 Mitel Secure Cloud Lesson 56.8 Dialpad Workforce Management Lesson 66.7

The record

Purpose: ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents.
Forecasting: Its forecasts combine historical volume patterns, seasonal trends, and event-based adjustments to generate daily and intraday forecasts.
Scheduling: Schedules are optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences.
Adherence: Live agent state tracking compares activity with schedules and provides supervisors automated alerts about deviations.
Intraday tools: Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes.
Integrations: Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments.
Sivam integration: ShiftPilot WFM integrates with Sivam AI’s Hyper QA Audit to connect schedule adherence data with call quality scores.
Roles: The product describes role-based views for WFM managers, operations supervisors, team leaders, and agents.
Agent features: The agent interface includes personal schedules, shift swap and time-off requests, and performance feedback in a mobile interface.
Demo: The maker offers a 30-minute demonstration configured using the customer's agent count, queue structure, and schedule patterns, with no commitment required.
Headquarters: Canada
Price from: C$20/mo

Where it ranks on The Geeks Club

Best Contact Center Workforce Management Software in 2026#29 of 39

Is ShiftPilot WFM yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote ShiftPilot WFM

Sources

sivamai.com/shiftpilot-wfm/· checked 9 Oct 2026