Suppogate

6.1easy start · #28of 43
in Social Media Customer Service Software

Well documentedyes
Runs where you workno

Runs on api, Web.

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Suppogate is ranked #28 of 43 in social media customer service software on The Geeks Club. It runs on API, Web.

Suppogate plans and pricing

All plans

Basic TBA / month Facebook & Instagram comment inbox · Messenger, Instagram DM, WhatsApp, Telegram · website live chat and API tickets · connected support email · moderator seats, teams, reports and CSAT · keyword rules suppogate.com · 7 Oct 2026

Pro TBA / month Everything in Basic · AI suggested replies · AI auto-reply from own knowledge base · human hand-off with logging · monthly AI reply quota with metered overage suppogate.com · 7 Oct 2026

Compared on social media customer service software

Unified social inbox: Yes
Comment management: Yes
Reply automation: Yes
Team assignment: Yes

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The record

Product: Suppogate combines customer conversations from social comments and messages, WhatsApp, website chat, support email and API tickets in one inbox.
Comment handling: Facebook and Instagram post comments become conversations that teams can reply to publicly or by DM, hide, delete or like.
Team tools: The inbox includes assignment, teams, labels, automations, CSAT and reports.
Email: Businesses can connect an existing support mailbox and send replies from their own address.
AI: AI answers only from the business's own knowledge base, can hand off uncertain answers to a human, and logs every AI action.
Website and backend: The product offers a website chat widget with verified customer identity and lets businesses create tickets from their backend.
Channels: Named channels include Facebook, Instagram, Messenger, WhatsApp, Telegram, live chat, email and API tickets.
Privacy and isolation: The privacy policy says each tenant's data is isolated and that channel credentials are stored encrypted.
Data sharing: The maker says it shares data with service processors, including hosting, email delivery and payment processing, plus an AI model provider when a tenant enables AI; it says it does not sell personal data.
Retention: The privacy policy says workspace data is kept for 30 days after closure before permanent deletion, and deleted data expires from encrypted backups within 7 days.
Deletion: Workspace administrators can request export or full deletion by emailing support, and deletion is completed within 30 days.
Terms and billing: The terms say paid plans are billed in advance, fees are non-refundable except where required by law, and customers can cancel at any time.
Pricing status: The pricing page says final prices will be announced with the public launch; both listed plans currently show TBA per month.

Where it ranks on The Geeks Club

Best Social Media Customer Service Software in 2026#28 of 43
Best Social Customer Service Software in 2026#21 of 34

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Sources

suppogate.com· checked 7 Oct 2026
suppogate.com/privacy.html· checked 7 Oct 2026
suppogate.com/data-deletion.html· checked 7 Oct 2026
suppogate.com/terms.html· checked 7 Oct 2026
suppogate.com/pricing.html· checked 7 Oct 2026