Verint Social

6.3easy start · #20of 43
in Social Media Customer Service Software

Well documentedyes
Runs where you workno

Runs on Web.

Visit site Alternatives

Verint Social is ranked #20 of 43 in social media customer service software on The Geeks Club. It runs on Web.

Verint Social plans and pricing

All plans

Verint Social Contact Verint to get started verint.com · 11 Oct 2026

Compared on social media customer service software

Unified social inbox: Yes
Reply automation: Yes
Team assignment: Yes

Best Verint Social alternatives

See all 20

Chatwoot Lesson 18.0 Crisp Lesson 28.0 Agorapulse Lesson 37.7 Soclo Lesson 47.7 Comm100 Contact Center Lesson 57.1 Gorgias Lesson 67.1

The record

Purpose: Verint Social provides social customer service through personalized conversations, smart automation, and actionable insights across major platforms.
Routing: Its rules-based routing and prioritization system distributes conversations using identity and conversational context to individuals, teams, or bots.
Human and bot handoffs: The product supports agent-assisted service and bot automation in one conversation, with bidirectional handoffs and historical context.
Analytics: It provides service KPIs, time-sensitive reports, and visibility into customer interactions across public social channels without requiring coding for report generation.
Public channels: Verint lists Instagram, YouTube, and TikTok as examples of public social media channels in its engagement-channel overview.
Agent workspace: Verint describes an Agent Workspace for customer support and an Insights offering for measuring success and KPIs.
Omnichannel context: Verint Channel Automation unifies customer interactions across telephony and digital channels in a single agent desktop and preserves interaction history across channels.
Integrations: Verint says its messaging channels include WhatsApp, Facebook Messenger, Twitter DM, and other digital channels; its channel overview also lists Instagram, YouTube, and TikTok for public social.
Target users: The product is presented for brands seeking to provide customer service on social media and manage customer conversations through customized workflows.
Sales and trial information: The product page invites visitors to request a demo and provides no listed price or trial duration.
Support: Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours.
Privacy: Verint states that it handles and protects personal data in accordance with its Privacy Notice.
Bot handoffs: It supports agent-assisted service and bot automation in one conversation, with two-way handoffs and historical context.
Channels: Verint Social Engagement collects social content from Twitter, Facebook, Instagram, LinkedIn, Google+, forums, and messaging services including Facebook Messenger.

Where it ranks on The Geeks Club

Best Social Media Customer Service Software in 2026#20 of 43
Best Social Customer Service Software in 2026#18 of 34

Is Verint Social yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Verint Social

Sources

verint.com/channels-and-desktop/engagement-channel· checked 10 Oct 2026
verint.com/channels-and-desktop/engagement-channel· checked 10 Oct 2026
verint.com/channel-automation/· checked 10 Oct 2026
verint.com/support/· checked 10 Oct 2026
verint.com/Assets/resources/resource-types/datashe· checked 11 Oct 2026