Verint Workforce Management

6.3easy start · #18 of 54
in Capacity Planning Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web.

Verint Workforce Management is ranked #18 of 54 in capacity planning software on The Geeks Club. It runs on Android, API, iOS, Web.

Verint Workforce Management plans and pricing

All plans

Verint Enterprise Workforce Management Not published Contact sales for pricing; page lists no plan limits verint.com · 3 Oct 2026

Compared on capacity planning software

Intraday management: Yes

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The record

Purpose: Verint Enterprise Workforce Management is an AI-powered solution for accurate forecasting, flexible scheduling, and real-time data insights to help meet service and customer experience goals at lower cost.
Forecasting: It analyzes historical volumes, work types, and handle times across real-time and asynchronous channels, as well as external events and data that affect demand.
Capacity planning: Its capacity planning capabilities help organizations understand long-term staffing needs and make decisions about hiring, redeployment, headcount, overtime, and service levels.
Scheduling: The software automatically builds employee schedules based on customer demand, labor laws, and employee scheduling preferences.
Employee mobile access: The MyVerint Mobile App lets employees access schedules and performance metrics, request time off, swap or bid on shifts, track performance trends, and contact managers.
Integrations: Verint provides instructions for integrating Verint WFM Enterprise with Webex Contact Center; the setup requires a Verint Cloud subscription and Verint Identity Service onboarding.
APIs: Verint lists APIs for retrieving WFM employee adherence data and adding, updating, and retrieving employee schedules.
Access controls: The technical architecture page describes role-based access control, least-privilege cloud access, and SAML 2.0 authentication; it says OIDC is used exclusively for WFM-related mobile iOS and Android apps.
Support: For the Webex Contact Center integration, Verint says its account team or Customer Success Manager will assist with connecting the WFM service after preparing the tenant.
Who it is for: Verint describes WFM as serving workforce analysts balancing customer, employee, and organizational needs, and lists contact center, back-office, branch, and store workforce solutions.
Pricing availability: The product page directs visitors to contact sales or request more information and does not list a price.
Founded: 1994
Headquarters: Melville, New York, USA

Where it ranks on The Geeks Club

Best Capacity Planning Software in 2026#18 of 54
Best Workforce Management Software in 2026#9 of 34
Best Contact Center Workforce Management Software in 2026#16 of 34
Best Call Center Workforce Management Software in 2026#9 of 23
Best Customer Service Workforce Management Software in 2026#7 of 20

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Sources

verint.com/workforce-management-software-wfm-solut· checked 3 Oct 2026
verint.com/verint-wfm-for-webex-contact-center/· checked 3 Oct 2026
verint.com/pt-br/technical-architecture-overview/· checked 3 Oct 2026