Best IT Problem Management Software in 2026
Updated
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
41ranked
0free plans on this page
$15/molowest paid tier
4 Oct 2026last checked
IT Problem Management Software, ranked on how quickly a newcomer can get going. 0 of the 16 on this page can be tried for free.
- 26 Agentforce IT ServicePaid from $15/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 27 OpenText Service Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 28 OpsYnt ITSMPaid from $49/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 29 ServiceNow ITSM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 30 Microsoft System Center Service ManagerPaid from $1,455/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 31 EasyVista Service Manager
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 32 Infraon ITSM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 33 Matrix42 Enterprise Service Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 34 OTRS
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 35 Znuny
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 36 Alemba Service Manager
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 37 HaloITSM
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 38 Mint Service Desk
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 39 USU IT Service Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 40 Gfacility
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 41 ServiceCore
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 16 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Root-cause analysis | Known-error database |
|---|---|---|---|---|---|---|---|---|
| 26 | Agentforce IT Service | 6.0 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 27 | OpenText Service Management | 6.0 | No | — | No | — | — | — |
| 28 | OpsYnt ITSM | 5.8 | No | $49/mo | No | — | Yes | Yes |
| 29 | ServiceNow ITSM | 5.8 | No | — | No | — | — | — |
| 30 | Microsoft System Center Service Manager | 5.7 | No | $1,455/mo | No | — | Yes | — |
| 31 | EasyVista Service Manager | 5.6 | No | — | — | — | — | — |
| 32 | Infraon ITSM | 5.6 | No | — | No | 19 /user/mo | Yes | Yes |
| 33 | Matrix42 Enterprise Service Management | 5.5 | No | — | No | — | — | — |
| 34 | OTRS | 5.5 | No | — | No | — | — | — |
| 35 | Znuny | 5.5 | No | — | Yes | — | — | — |
| 36 | Alemba Service Manager | 5.4 | No | — | — | — | — | — |
| 37 | HaloITSM | 5.4 | No | — | No | — | — | — |
| 38 | Mint Service Desk | 5.4 | No | — | No | — | — | — |
| 39 | USU IT Service Management | 5.3 | No | — | — | — | — | — |
| 40 | Gfacility | 5.2 | No | — | No | — | — | — |
| 41 | ServiceCore | 5.2 | No | — | No | — | — | — |
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