LiveCall

LiveCall is ranked #2 of 27 in video customer support software on The Geeks Club. It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered.

LiveCall plans and pricing

All plans

Free Free 1 service URL · 1 user account livecall.jp · 3 Oct 2026

Standard Not published Unlimited service URLs and accounts; monthly fee varies by number of URLs and accounts livecall.jp · 3 Oct 2026

Enterprise Not published API and data integrations · Individual customizations available livecall.jp · 3 Oct 2026

Pro Not published Unlimited service URLs and accounts; monthly fee varies by number of URLs and accounts livecall.jp · 3 Oct 2026

Compared on video customer support software

Free plan: Yes
Screen sharing: Yes
Co-browsing: Yes
Video recording: Yes
Customer platforms: web_mobile

Best LiveCall alternatives

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8.2 Zoho Assist Free plan

7.6 Median Free plan

7.1 XMReality Remote Guidance Free trial $35/mo

7.0 Blitzz Visual Remote Assistance Free trial $175/mo

6.5 Surfly

6.4 Cobrowse.io $1.50/mo

LiveCall

Product: LiveCall is a video calling platform designed for B2C services, with separate user, staff, and administrator roles.
Use cases: The maker presents LiveCall for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification.
Browser access: Customers can start calls from a browser on a computer or smartphone without downloading an app.
Calling: Features include video and audio calls, real-time operator availability, automatic call routing, screen sharing, chat, and file sending.
Scheduling: The reservation features include configurable menus, staff assignment, proxy booking, booking questionnaires, and automatic email reminders.
Management: Administrators can manage staff, reservations, products, sales, branding, and call monitoring, and download call, user, reservation, and sales data as CSV or Excel.
Optional features: The pricing page lists recording, monitoring, setup support, and group calls as optional features.
Integrations: LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded.
Security: The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service.
Certifications: The maker states that Spinshell holds ISO/IEC 27001 and ISO/IEC 27017 certifications for the relevant security management scope and LiveCall cloud service.
Implementation: The maker says LiveCall can be set up by adding a link to a website and describes implementation as possible in as little as three days.
Free trial: The maker advertises a free trial to try LiveCall features, but does not state a trial duration on the opened pages.
Founded: 2006
Headquarters: Tokyo, Japan
Price from: Free

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Where it ranks on The Geeks Club

Best Video Customer Support Software in 2026#2 of 27

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Sources

livecall.jp/merit/· checked 3 Oct 2026
livecall.jp· checked 3 Oct 2026
livecall.jp/features/· checked 3 Oct 2026
livecall.jp/pricing/· checked 3 Oct 2026
livecall.jp/features/security/· checked 3 Oct 2026