8x8 Contact Center

8x8 Contact Center is ranked #8 of 126 in call center software on The Geeks Club. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan.

8x8 Contact Center plans and pricing

All plans

8x8 Contact Center Not published Custom plan · Contact sales for a quote 8x8.com · 28 Sept 2026

Compared on call center software

Free plan: No

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8.1 CallHub Free plan

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8x8 Contact Center

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes
Purpose: 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform.
Channels: The platform supports voice, chat, email, SMS, RCS, video, and social channels.
AI: Its AI features include conversational AI, agent assistance, AI routing, and self-service flows.
Analytics: Contact Center features speech analytics, unified interaction data, and a supervisor workspace.
Workforce tools: The platform offers forecasting, scheduling, and tracking to help optimize workforce performance.
Integrations: Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM.
CRM integration features: CRM integrations support features such as screen pops, click-to-dial, chat management, and single sign-on.
APIs: Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting.

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Where it ranks on The Geeks Club

Best Call Center Software in 2026#8 of 126
Best Video Conferencing Software in 2026#29 of 43
Best Contact Center Software in 2026#15 of 38
Best Omnichannel Contact Center Software in 2026#11 of 37
Best Contact Center Workforce Management Software in 2026#7 of 34
Best Secure Video Conferencing Software in 2026#26 of 29
Best Communications Platforms as a Service in 2026#12 of 26
Best Agent Assist Software in 2026#4 of 25
Best Customer Service Workforce Management Software in 2026#2 of 20

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Sources

8x8.com/products/contact-center· checked 23 Sept 2026
help.8x8.com/documentation/docs/integrate-with-exter· checked 28 Sept 2026
help.8x8.com/docs/8x8-contact-center-apis· checked 28 Sept 2026
8x8.com/why-8x8/trust· checked 28 Sept 2026
8x8.com/about-us· checked 28 Sept 2026
8x8.com/products/plans-and-pricing· checked 28 Sept 2026
8x8.com/products/video-conferencing· checked 28 Sept 2026