Balto QA

5.9easy start · #18 of 37
in Call Center Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on api, Mac, Web, Windows.

Balto QA is ranked #18 of 37 in call center speech analytics software on The Geeks Club. It runs on API, macOS, Web, Windows. There is no free plan.

Balto QA plans and pricing

All plans

Custom Not published Fees specified in an Order Form · monthly per-seat fees may apply balto.ai · 30 Sept 2026

Compared on call center speech analytics software

Sentiment analysis: Yes
Compliance monitoring: Yes

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The record

Product: Balto is a real-time contact-center AI platform launched in January 2017.
Automated QA: Balto automatically scores 100% of conversations and provides AI explanations for scores.
Scorecards: Users can customize QA scorecards for different use cases and call types.
Supervisor alerts: The QA software alerts supervisors when calls go off-script, escalate, or miss qualification.
Recording: Balto records calls and screen activity to provide conversation context.
Agent assist: Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations.
Coaching: Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data.
Call notes: Call Summarization AI creates agent notes and automatically saves them to the CRM.
Integrations: Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API.
Security: Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections.
Support: Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live.
Browser support: Balto Cloud is supported only in the Chrome browser.
Desktop requirements: Agent applications support Windows 8.1 or later and macOS 2018 or later with the latest operating system; Chrome OS is not supported.
Audience: Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization.

Where it ranks on The Geeks Club

Best Call Center Speech Analytics Software in 2026#18 of 37
Best Speech Analytics Software in 2026#21 of 32
Best Sales Coaching Software in 2026#18 of 26
Best Agent Assist Software in 2026#18 of 25

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Sources

balto.ai/ai-info-page/· checked 30 Sept 2026
balto.ai/call-center-quality-assurance-software/· checked 30 Sept 2026
balto.ai/contact-center-ai-software/· checked 30 Sept 2026
balto.ai/integrations/· checked 30 Sept 2026
balto.ai/security/· checked 30 Sept 2026
balto.ai/minimum-system-requirements/· checked 30 Sept 2026
balto.ai/terms/balto-software-msa/· checked 30 Sept 2026