Daisee

5.9easy start · #20 of 37
in Call Center Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web. Paid plans from $99/mo.

Daisee is ranked #20 of 37 in call center speech analytics software on The Geeks Club. It runs on Web. There is no free plan. Paid plans start at $99/mo.

Daisee plans and pricing

All plans

Advanced & Enterprise Options Not published Advanced reporting and secure data access · Custom predictive models · Multichannel and multilingual analysis · Custom integrations · Dedicated success management · Enterprise-level security, governance and SLAs daisee.com · 19 Sept 2026

Standard Package $99/mo per agent, per month; plans start from $99 per agent per month Automated QA · analytics and insights · transcription and playback · secure SaaS access · knowledge base and support access daisee.com · 4 Oct 2026

Compared on call center speech analytics software

Free plan: No
Sentiment analysis: Yes

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The record

Purpose: Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics.
Full coverage QA: Automated Quality Assurance scores every interaction and supports configurable QA, compliance, sales, and service scorecards.
Risk detection: The platform offers near real-time compliance and risk detection, with evidence-linked scoring and audit trails.
Conversation insights: Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models.
Review tools: Platform capabilities include transcription and playback, search, filtering, review workflows, and high-risk interaction alerts.
Integrations: Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing.
Security: Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256.
Hosting and residency: The platform runs on AWS regional environments in the US, EU, and Australia, with data residency options.
Identity controls: Daisee describes least-privilege role-based access, MFA, and enterprise SSO support for SAML 2.0 and OAuth 2.0.
Advanced options: Advanced and enterprise options include custom integrations, multilingual analysis, dedicated success management, and flexible deployment options scoped with the Daisee team.
Support: The Standard Package includes knowledge base and support access.
Audience: Daisee describes its platform as software for contact centres seeking automated quality management and analytics.
Company: Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber.
Founded: 2017
Price from: $99/mo

Where it ranks on The Geeks Club

Best Call Center Speech Analytics Software in 2026#20 of 37
Best Speech Analytics Software in 2026#20 of 32
Best Contact Center Analytics Software in 2026#15 of 29

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Sources

daisee.com· checked 4 Oct 2026
daisee.com/product· checked 4 Oct 2026
daisee.com/pricing· checked 4 Oct 2026
daisee.com/company· checked 4 Oct 2026