Level AI Contact Center Analytics

6.4easy start · #7 of 38
in Call Center Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web.

Level AI Contact Center Analytics is ranked #7 of 38 in call center speech analytics software on The Geeks Club. It runs on API, Web.

Level AI Contact Center Analytics plans and pricing

All plans

Level AI Contact Center Analytics Not published Pricing not listed publicly; schedule a demo thelevel.ai · 3 Oct 2026

Compared on call center speech analytics software

Real-time guidance: Yes
Suggested replies: Yes
Knowledge retrieval: Yes
Conversation summaries: Yes
Next-best actions: Yes
Supported channels: multichannel

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The record

Omnichannel analytics: The platform analyzes customer conversations across calls, chats, and emails, alongside QA scores, customer feedback, and performance metrics.
Custom reports: Users can build custom reports with filters, agent or team groupings, performance comparisons, KPI tracking, and historical trends.
Dashboards: Built-in dashboards include QA Performance, Coaching, Auditor Performance, Voice of the Customer, and Conversation Insights.
AI analysis: AI Workers let non-technical users ask questions in natural language and get answers about contact center data.
Metrics: Tracked metrics include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution.
Reporting and alerts: Reports can be scheduled for automatic sharing, and threshold-based analytics alerts can trigger notifications or AI Workers.
Exports and access: Dashboards can be exported as PDFs, and role-based permissions let agents, managers, evaluators, and admins access different levels of data.
Integrations: The maker lists integrations including Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams.
Security certifications: Level AI lists ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, HITRUST, and GDPR compliance; compliance documents are available through its Trust Center.
Customer data use: Level AI states customer data is not used to train or fine-tune shared models and its AI subprocessors are contractually prohibited from using it for training.
Encryption: The security page states that data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit.
Intended users: The analytics page describes reporting for contact center leaders, operations teams, product teams, and compliance stakeholders.
Purpose: The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs.
Unified data: It brings conversation data, QA scores, customer feedback, and performance metrics into one analytics platform.

Where it ranks on The Geeks Club

Best Call Center Speech Analytics Software in 2026#7 of 38
Best Contact Center Analytics Software in 2026#8 of 32
Best Speech Analytics Software in 2026#12 of 32
Best Customer Interaction Analytics Software in 2026#11 of 30
Best Customer Experience Analytics Software in 2026#8 of 27
Best Agent Assist Software in 2026#7 of 25

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Sources

thelevel.ai/product/analytics· checked 2 Oct 2026
thelevel.ai/integrations· checked 2 Oct 2026
thelevel.ai/security· checked 2 Oct 2026
thelevel.ai/legal/msa· checked 3 Oct 2026
thelevel.ai/about-us· checked 3 Oct 2026