Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 27 as of 4 October 2026, ahead of Qualtrics and Clootrack. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is Checkbox Voice of Customer at $30/mo.
Customer experience analytics software can help you examine interactions, feedback, and customer journeys. Compare feedback channels with interaction analytics and journey analysis to see which signals and views each product covers. Sentiment analysis and text analytics provide more ways to distinguish the listed capabilities, while data retention describes another aspect to weigh. Free-plan availability and paid-from pricing add cost context. Fullstory, Qualtrics, and Clootrack are among the products covered. Consider the kinds of customer input and analysis most relevant to the questions you want your software to help address.
27 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Experience Analytics Software, ranked on how quickly a newcomer can get going. 6 of the 25 on this page can be tried for free.
- 1 FullstoryFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 QualtricsPaid from $420/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 3 Clootrack
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 4 ContentsquareFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 QuestionProPaid from $83/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 6 Checkbox Voice of CustomerPaid from $30/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 Level AI Contact Center Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 8 Verint CX Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 9 Alida
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 10 CallMiner Eureka
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 Glassbox
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 LivePerson Conversational Cloud
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 13 LivePerson Analytics Studio
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 ThematicPaid from $2083.33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 Orvera AI Voice of Customer
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 16 WoopraPaid from $999/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 Adobe Customer Journey Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Chattermill
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 19 OpenText Contact Center Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 20 Quantum Metric
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 21 InMoment
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 22 Medallia
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 Keatext
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 Sprinklr Service
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 25 Forsta Visualizations
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on The Geeks Club?
Fullstory is ranked #1 of 27 with a score of 7.9. Qualtrics is second and Clootrack third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Checkbox Voice of Customer has the lowest first paid tier we found: $30/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.