Puzzel AI

5.7easy start · #120 of 126
in Call Center Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web.

Puzzel AI is ranked #120 of 126 in call center software on The Geeks Club, made by Puzzel AI (Oslo, Norway). It runs on Web. There is no free plan.

Puzzel AI plans and pricing

All plans

Resolve Not published Voice · AI Agent Co-Pilot · Virtual Agent Suite puzzel.com · 23 Sept 2026

Resolve Not published Voice-based contact centre package; optional add-ons puzzel.com · 9 Oct 2026

Impress Not published Voice · Chat · Messaging · Email · Omnichannel Routing · Virtual Agent Suite puzzel.com · 23 Sept 2026

Impress Not published Customer communication and agent tools; optional add-ons puzzel.com · 9 Oct 2026

Power Not published Voice · Chat · Messaging · Email · Omnichannel Routing · Virtual Agent Suite puzzel.com · 23 Sept 2026

Power Not published Manager capabilities and data-driven improvement; optional add-ons puzzel.com · 9 Oct 2026

Compared on call center software

Supported channels: chat, voice, email
Workflow actions: Yes
Human handoff: Yes
Voice support: Yes
Multilingual support: Yes
API access: Yes

Best Puzzel AI alternatives

See all 20

Freshcaller 0 of 4 in the starter kit Lesson 19.1 Amazon Connect 0 of 4 in the starter kit Lesson 28.6 Dialpad Support 0 of 4 in the starter kit Lesson 38.4 C-Zentrix Contact Center 0 of 4 in the starter kit Lesson 48.3 CallHub 0 of 4 in the starter kit Lesson 58.1 Genesys Cloud CX 0 of 4 in the starter kit Lesson 68.0

The record

Free plan: No
Product: Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service.
Virtual agents: Virtual Agents handle customer interactions across chat, voice, and email, and can connect with the contact centre so human agents can step in with context.
Co-Pilot: Co-Pilot listens to live calls and provides agents with contextual answers, suggestions, and process guidance on screen.
Conversational intelligence: Conversational Intelligence tags, transcribes, and analyses customer interactions to surface trends and support service improvements.
Quality management: Quality Management automatically scores customer interactions and highlights coaching opportunities.
Live Summary: Live Summary creates editable call summaries, and customers can configure different summary templates for different queues.
Integrations: Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations.
AI data location: Puzzel says its AI is hosted in Europe and meets GDPR and industry standards.
Security: Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction.
Support: Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries.
Pricing: Puzzel asks prospective customers to contact its team to discuss pricing and package options.
Target customers: Puzzel describes its packages for organizations running voice-based contact centres, customer service operations, or teams seeking stronger manager capabilities and data-driven improvement.
Founded: 1998

Where it ranks on The Geeks Club

Best Call Center Software in 2026#120 of 126
Best AI Customer Service Agents in 2026#27 of 57
Best Call Center Speech Analytics Software in 2026#19 of 38

Is Puzzel AI yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Puzzel AI

Sources

puzzel.com/ai-solutions· checked 23 Sept 2026
puzzel.com/products/live-summary· checked 9 Oct 2026
puzzel.com/platform/integrations· checked 9 Oct 2026
puzzel.com/security-intro· checked 9 Oct 2026
puzzel.com/contact· checked 9 Oct 2026
puzzel.com/packages· checked 9 Oct 2026