QualityDesk

7.8easy start · #1 of 24
in Call Center Quality Management Software

Free to practise onyes
Free trialyes
Well documentedyes
Runs where you workyes

Runs on Android, iOS, Web. Paid plans from €339/mo.

QualityDesk is ranked #1 of 24 in call center quality management software on The Geeks Club. It runs on Android, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at €339/mo.

QualityDesk plans and pricing

All plans

Free Free Up to 10 users · Evaluation and coaching features · Knowledge base 24/7 · Templates qualitydesk.com · 7 Oct 2026

Starter €339/mo Billed annually; monthly billing 399 € / m. 11–19 users · Evaluation and coaching features · Knowledgebase 24/7 · Templates · Possibility for integrations · Add-ons qualitydesk.com · 7 Oct 2026

Pro €559/mo Billed annually; monthly billing 599 € / m. 20–49 users · Evaluation and coaching features · Knowledgebase 24/7 · Templates · Possibility for integrations · Add-ons qualitydesk.com · 7 Oct 2026

Enterprise Not published 50+ users · AI automatic evaluation · AI coaching support · Integrations · Add-ons · Consulting qualitydesk.com · 7 Oct 2026

Compared on call center quality management software

Free plan: Yes
Coaching workflows: Yes
AI-assisted scoring: Yes
Compliance reviews: Yes
Included agents: 19 agents

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The record

Purpose: QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching.
Evaluations: The evaluation tools include a scorecard builder, side-by-side and recording evaluations, self-evaluation, notifications, and real-time form monitoring.
Coaching: Coaching features include customizable forms, one-to-one and group coaching, action point follow-ups, calendar integration, and agent development insights.
Reporting: Reports are automated and real-time, with role-based dashboards, evaluation and coaching summaries, and views of individual evaluations and coaching sessions.
Surveys: Users can create customer satisfaction surveys and send them through the software by email or SMS.
Integrations: QualityDesk is available in the Puzzel Marketplace, and its Puzzel integration can be implemented using Puzzel’s REST API according to each customer’s needs.
Security and privacy: The pricing FAQ states that data is stored in the EU and that the service is GDPR-compliant; the company also describes its security as externally audited.
AI: The Enterprise plan lists AI automatic evaluation and AI coaching support.
Trial: The pricing FAQ says code FREE30 gives 30 days free at checkout.
Support: Customer service is available weekdays from 8 am to 4 pm Finnish time by in-app chat or phone, and the self-service portal is available 24/7.
Access: The maker describes QualityDesk as cloud-based software that works on smartphones, tablets, and laptops.
Company: The maker identifies the company as QualityDesk Oy and lists its location as Tampere, Finland.
Headquarters: Tampere, Finland
Price from: €339/mo

Where it ranks on The Geeks Club

Best Call Center Quality Management Software in 2026#1 of 24

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Sources

qualitydesk.com/en/pricing/· checked 7 Oct 2026
qualitydesk.com/en/monitor-client-contacts/· checked 7 Oct 2026
qualitydesk.com/en/coaching-features/· checked 7 Oct 2026
qualitydesk.com/en/visual-reporting/· checked 7 Oct 2026
qualitydesk.com/en/external-quality-assurance/· checked 7 Oct 2026
qualitydesk.com/en/qualitydesk-and-puzzel-join-forces/· checked 7 Oct 2026
qualitydesk.com/en/software/· checked 7 Oct 2026
qualitydesk.com/en/our-company/· checked 7 Oct 2026
qualitydesk.com/en/· checked 28 Sept 2026