Best Cresta Alternatives in 2026
Updated
20 platforms from AI customer service software ranked against Cresta on the same published basis.
- 1Cresta vs SparrowDesk
- 2Cresta vs Freshdesk
- 3Cresta vs Intercom
- 4Cresta vs Yellow.ai
- 5Cresta vs YundaDesk
- 6Cresta vs Zoho Desk
- 7Cresta vs Kustomer
- 8Cresta vs Ada
- 9Cresta vs Genesys Cloud CX
- 10Cresta vs Mavenoid
- 11Cresta vs Gladly
- 12Cresta vs Agentforce Contact Center
- 13Cresta vs LivePerson Conversational Cloud
- 14Cresta vs Talkdesk CX Cloud
- 15Cresta vs Talkdesk Quality Management
- 16Cresta vs Hiver
- 17Cresta vs Re:amaze
- 18Cresta vs Cognigy
- 19Cresta vs Kindly
- 20Cresta vs Salesforce Service Cloud
Cresta alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | SparrowDesk | 7.7 | Free plan | $16/mo | Android, API, Web |
| 2 | Freshdesk | 7.0 | Free plan | $19/mo | API |
| 3 | Intercom | 7.0 | No | $19/mo | Android, iOS, Web |
| 4 | Yellow.ai | 7.0 | Free plan | Free | Web, iOS, Android |
| 5 | YundaDesk | 6.8 | Free plan | $20/mo | Web |
| 6 | Zoho Desk | 6.8 | Free plan | ₹420/mo | API |
| 7 | Kustomer | 6.6 | No | — | Android, API, iOS, Web |
| 8 | Ada | 6.4 | No | — | Android, API, iOS, Web |
| 9 | Genesys Cloud CX | 6.4 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 10 | Mavenoid | 6.3 | No | — | Android, API, iOS, Web |
| 11 | Gladly | 6.2 | No | — | API, Web |
| 12 | Agentforce Contact Center | 6.1 | No | $50/mo | Web, iOS, Android |
| 13 | LivePerson Conversational Cloud | 6.1 | No | — | Web |
| 14 | Talkdesk CX Cloud | 6.1 | No | $85/mo | Web |
| 15 | Talkdesk Quality Management | 6.1 | No | $165/mo | Web |
| 16 | Hiver | 6.0 | No | $25/mo | API |
| 17 | Re:amaze | 6.0 | No | $29/mo | Web, iOS, Android |
| 18 | Cognigy | 5.9 | No | — | Web |
| 19 | Kindly | 5.9 | No | — | Android, iOS, Web |
| 20 | Salesforce Service Cloud | 5.9 | No | $25/mo | API |
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Questions about Cresta alternatives
What is the best alternative to Cresta?
SparrowDesk, number 1 in AI customer service software with a score of 7.7 out of 10. The others here: Freshdesk, Intercom, Yellow.ai and 16 more.
What is the best free alternative to Cresta?
SparrowDesk is the best-ranked alternative with a free plan. 5 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.