Feelingstream

6.5easy start · #5 of 37
in Call Center Speech Analytics Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on api, Mac, self-hosted, Web, Windows.

Feelingstream is ranked #5 of 37 in call center speech analytics software on The Geeks Club. It runs on API, macOS, Self-hosted, Web, Windows.

Compared on call center speech analytics software

Sentiment analysis: Yes
Compliance monitoring: Yes

Best Feelingstream alternatives

See all 12

Convin 0 of 4 in the starter kit Lesson 17.6 Scorebuddy Conversation Analytics 0 of 4 in the starter kit Lesson 26.6 SESTEK Text-to-Speech 0 of 4 in the starter kit Lesson 36.6 CallSea 0 of 4 in the starter kit Lesson 46.5 MiaRec 0 of 4 in the starter kit Lesson 66.5 Level AI Contact Center Analytics 0 of 4 in the starter kit Lesson 76.4

The record

Conversation analytics: Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time.
Speech transcription: Its multilingual speech recognition transcribes spontaneous calls and can separate speakers when they are recorded on separate channels.
Quality scoring: The platform automatically scores every call, chat and email against an organisation’s scorecard.
Agent guidance: Agent Assist provides live answers, next steps and reminders, while the agent remains in control of the conversation.
Integrations: The integrations page lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure and AWS.
Supported users: Feelingstream describes use cases for contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.
Security: Feelingstream states that it operates ISO 27001-certified information-security processes and keeps EU data in the EU.
Data protection: The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment.
Support and onboarding: Feelingstream says its team supports integration setup and provides onboarding sessions.
Availability: The Agent Assist page describes access through a browser or a managed desktop app for macOS and Windows.
Company history: The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group.
Product: Feelingstream analyzes calls, chats, and emails and guides agents during live conversations.
Features: The platform offers multilingual speech-to-text, call summaries, automatic quality scoring, sales monitoring, agent assist, and a knowledge base agent.
Coverage: The company says it supports 40+ languages and reports 98.6% transcription accuracy.

Where it ranks on The Geeks Club

Best Call Center Speech Analytics Software in 2026#5 of 37
Best Speech Analytics Software in 2026#5 of 32
Best Agent Assist Software in 2026#5 of 25

Is Feelingstream yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Feelingstream

Sources

feelingstream.com· checked 3 Oct 2026
feelingstream.com/product/speech-to-text· checked 3 Oct 2026
feelingstream.com/use-cases· checked 3 Oct 2026
feelingstream.com/product/agent-assist· checked 3 Oct 2026
feelingstream.com/integrations· checked 3 Oct 2026
feelingstream.com/product/data-security· checked 3 Oct 2026
feelingstream.com/about· checked 3 Oct 2026
feelingstream.com/faq· checked 4 Oct 2026
feelingstream.com/how-it-works· checked 4 Oct 2026
feelingstream.com/jobs· checked 4 Oct 2026