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Best Genesys Cloud CX Alternatives in 2026

Updated

20 platforms from call center software ranked against Genesys Cloud CX on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo9.1
    Genesys Cloud CX vs Freshcaller
  2. 2
    Amazon Connect Free trial AndroidapiiOSWeb 8.6
    Genesys Cloud CX vs Amazon Connect
  3. 3
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo8.4
    Genesys Cloud CX vs Dialpad Support
  4. 4
    CallHub Free plan AndroidapiiOSMacWeb $0.05/mo8.1
    Genesys Cloud CX vs CallHub
  5. 6
    Exotel Contact Center Free trial apiLinuxMacWebWin $70/mo8.0
    Genesys Cloud CX vs Exotel Contact Center
  6. 7
    Daktela Contact Center Free trial AndroidapiiOSMacWeb €12/mo8.0
    Genesys Cloud CX vs Daktela Contact Center
  7. 8
    8x8 Contact Center AndroidapiiOSMacWeb 7.9
    Genesys Cloud CX vs 8x8 Contact Center
  8. 9
    Twilio Flex Free trial apiself-hostedWeb $1/mo7.9
    Genesys Cloud CX vs Twilio Flex
  9. 10
    Comm100 Contact Center Free trial AndroidapiiOSMacself-hosted $27/mo7.9
    Genesys Cloud CX vs Comm100 Contact Center
  10. 11
    RingCentral RingCX apiMacWebWin $65/mo7.8
    Genesys Cloud CX vs RingCentral RingCX
  11. 12
    UJET Free trial AndroidapiiOSWeb $65/mo7.7
    Genesys Cloud CX vs UJET
  12. 13
    Odigo Free trial AndroidapiiOSWeb €40/mo7.7
    Genesys Cloud CX vs Odigo
  13. 14
    GoTo Contact Center WinMaciOSAndroidWeb 7.5
    Genesys Cloud CX vs GoTo Contact Center
  14. 15
    MyOperator Free trial AndroidapiiOSWeb ₹5,000/mo7.5
    Genesys Cloud CX vs MyOperator
  15. 16
    Google Contact Center AI Platform WebiOSAndroid 7.4
    Genesys Cloud CX vs Google Contact Center AI Platform
  16. 17
    Zendesk Contact Center Web $33/mo7.4
    Genesys Cloud CX vs Zendesk Contact Center
  17. 18
    Talkdesk CX Cloud Web $85/mo7.4
    Genesys Cloud CX vs Talkdesk CX Cloud
  18. 19
    Knowlarity Cloud Contact Center Free trial AndroidiOSWeb ₹1,999/mo7.4
    Genesys Cloud CX vs Knowlarity Cloud Contact Center
  19. 20
    Ringflow Contact Center Free trial WebiOSAndroid $7.99/mo7.4
    Genesys Cloud CX vs Ringflow Contact Center
  20. 21
    Zoom Contact Center 7.3
    Genesys Cloud CX vs Zoom Contact Center

Genesys Cloud CX alternatives compared

#PlatformScoreFree planFromRuns on
1Freshcaller9.1Free plan$15/moAndroid, iOS, Web
2Amazon Connect8.6No—Android, API, iOS, Web
3Dialpad Support8.4No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
4CallHub8.1Free plan$0.05/moAndroid, API, iOS, Mac, Web, Windows
6Exotel Contact Center8.0No$70/moAPI, Linux, Mac, Web, Windows
7Daktela Contact Center8.0No€12/moAndroid, API, iOS, Mac, Web, Windows
88x8 Contact Center7.9No—Android, API, iOS, Mac, Web, Windows
9Twilio Flex7.9No$1/moAPI, self-hosted, Web
10Comm100 Contact Center7.9No$27/moAndroid, API, iOS, Mac, self-hosted, Web, Windows
11RingCentral RingCX7.8No$65/moAPI, Mac, Web, Windows
12UJET7.7No$65/moAndroid, API, iOS, Web
13Odigo7.7No€40/moAndroid, API, iOS, Web
14GoTo Contact Center7.5No—Windows, Mac, iOS, Android, Web
15MyOperator7.5No₹5,000/moAndroid, API, iOS, Web
16Google Contact Center AI Platform7.4No—Web, iOS, Android
17Zendesk Contact Center7.4No$33/moWeb
18Talkdesk CX Cloud7.4No$85/moWeb
19Knowlarity Cloud Contact Center7.4No₹1,999/moAndroid, iOS, Web
20Ringflow Contact Center7.4No$7.99/moWeb, iOS, Android
21Zoom Contact Center7.3No——
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Questions about Genesys Cloud CX alternatives

What is the best alternative to Genesys Cloud CX?

Freshcaller, number 1 in call center software with a score of 9.1 out of 10. The others here: Amazon Connect, Dialpad Support, CallHub and 16 more.

What is the best free alternative to Genesys Cloud CX?

Freshcaller is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.