Best AI Customer Service Agents in 2026
Updated
57ranked
0free plans on this page
$2/molowest paid tier
12 Oct 2026last checked
AI Customer Service Agents, ranked on how quickly a newcomer can get going.
- 26 Ema Customer Support AI Employee
- Well documented: yes
- Runs where you work: no
- 27 Ada
- Well documented: yes
- Runs where you work: yes
- 28 Cognigy
- Well documented: yes
- Runs where you work: no
- 29 Mavenoid
- Well documented: yes
- Runs where you work: yes
- 30 Pypestream
- Well documented: yes
- Runs where you work: no
- 31 Uniphore Self-Service Agent
- Well documented: yes
- Runs where you work: no
- 32 ASAPP CXP
- Well documented: yes
- Runs where you work: yes
- 33 Capacity
- Well documented: yes
- Runs where you work: no
- 34 Genesys Cloud Agentic Virtual AgentPaid from $6.25/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 35 Gladly
- Well documented: yes
- Runs where you work: no
- 36 Parloa
- Well documented: yes
- Runs where you work: no
- 37 boost.ai
- Well documented: yes
- Runs where you work: no
- 38 Helpbase
- Well documented: yes
- Runs where you work: no
- 39 LivePerson Conversational Cloud
- Well documented: yes
- Runs where you work: no
- 40 Puzzel AI
- Well documented: yes
- Runs where you work: no
- 41 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 42 Casey the Help AgentPaid from $2/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: yes
- 43 HolpPaid from $29.17/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 44 Konversio Pilot
- Well documented: yes
- Runs where you work: no
- 45 PolyAI
- Well documented: yes
- Runs where you work: no
- 46 Replicant
- Well documented: yes
- Runs where you work: no
- 47 Sierra
- Well documented: yes
- Runs where you work: no
- 48 Zendesk Contact CenterPaid from $33/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 49 Activechat
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 50 Freshworks Freddy AI AgentPaid from $29/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
Compare all 25 in a table
| # | Platform | Score | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|
| 26 | Ema Customer Support AI Employee | 6.3 | website chat, app, voice, email, messaging | Yes | ||
| 27 | Ada | 6.2 | No | |||
| 28 | Cognigy | 6.2 | ||||
| 29 | Mavenoid | 6.2 | voice, website, embedded widget, mobile app | Yes | ||
| 30 | Pypestream | 6.2 | voice, chat, SMS, social | Yes | ||
| 31 | Uniphore Self-Service Agent | 6.2 | voice, chat, text | Yes | ||
| 32 | ASAPP CXP | 6.1 | voice, chat, web, digital messaging, mobile apps | Yes | ||
| 33 | Capacity | 6.1 | No | Chat, web, SMS, voice, email | Yes | |
| 34 | Genesys Cloud Agentic Virtual Agent | 6.1 | No | voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging | Yes | |
| 35 | Gladly | 6.1 | ||||
| 36 | Parloa | 6.1 | voice, chat, messenger, apps | Yes | ||
| 37 | boost.ai | 6.0 | voice, phone, web chat, messaging | Yes | ||
| 38 | Helpbase | 6.0 | Email and webchat | Yes | ||
| 39 | LivePerson Conversational Cloud | 6.0 | No | web, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voice | Yes | |
| 40 | Puzzel AI | 6.0 | chat, voice, email | Yes | ||
| 41 | Talkdesk CX Cloud | 6.0 | No | voice, web chat, SMS, WhatsApp, Digital Connect | Yes | |
| 42 | Casey the Help Agent | 5.9 | No | voice, web, portals, SMS, WhatsApp | Yes | |
| 43 | Holp | 5.9 | No | 35 /mo | Website widget; shareable web link; QR code | Yes |
| 44 | Konversio Pilot | 5.9 | Yes | |||
| 45 | PolyAI | 5.9 | No | voice, webchat, SMS, WhatsApp | Yes | |
| 46 | Replicant | 5.9 | voice, chat, SMS | Yes | ||
| 47 | Sierra | 5.9 | No | web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPT | Yes | |
| 48 | Zendesk Contact Center | 5.9 | No | 19 /mo | social, web, mobile, voice, email | Yes |
| 49 | Activechat | 5.8 | No | |||
| 50 | Freshworks Freddy AI Agent | 5.8 | No | 29 /mo | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Yes |
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