Best Contact Center Analytics Software in 2026
Updated
33 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
33ranked
0free plans on this page
9 Oct 2026last checked
Contact Center Analytics Software, ranked on how quickly a newcomer can get going. 0 of the 8 on this page can be tried for free.
- 26 EvaluAgent
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 27 Five9 Contact Center Software
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 28 Observe.AI Conversation Intelligence
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 29 Omind AIQMS
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 30 OpenText Contact Center Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 31 Verint Interaction Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 32 Medallia
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 33 Sprinklr Service
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 8 in a table
| # | Platform | Score | Free plan | Free plan | Paid from | Real-time monitoring | Speech analytics |
|---|---|---|---|---|---|---|---|
| 26 | EvaluAgent | 5.7 | No | — | — | — | — |
| 27 | Five9 Contact Center Software | 5.7 | No | — | — | Yes | Yes |
| 28 | Observe.AI Conversation Intelligence | 5.6 | No | No | — | — | — |
| 29 | Omind AIQMS | 5.6 | No | — | — | Yes | Yes |
| 30 | OpenText Contact Center Analytics | 5.6 | No | — | — | — | Yes |
| 31 | Verint Interaction Analytics | 5.6 | No | — | — | Yes | Yes |
| 32 | Medallia | 5.4 | No | — | — | — | — |
| 33 | Sprinklr Service | 5.3 | No | No | — | — | — |
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