Best ITSM 365 Alternatives in 2026
Updated
20 platforms from IT SLA management software ranked against ITSM 365 on the same published basis.
- 1ITSM 365 vs Lansweeper
- 2ITSM 365 vs Desk365
- 3ITSM 365 vs KIX
- 4ITSM 365 vs GLPI
- 5ITSM 365 vs SlaMetric
- 6ITSM 365 vs Web Help Desk
- 7ITSM 365 vs Jitbit Helpdesk
- 8ITSM 365 vs Matrix42 FastViewer
- 9ITSM 365 vs Znuny
- 10ITSM 365 vs iTop
- 11ITSM 365 vs QueueDesk
- 12ITSM 365 vs Vivantio
- 13ITSM 365 vs Zammad
- 14ITSM 365 vs Chronodesk
- 15ITSM 365 vs Effigate
- 16ITSM 365 vs Freshservice
- 17ITSM 365 vs Nova-Suite
- 18ITSM 365 vs Alloy Navigator
- 19ITSM 365 vs Easy8 HelpDesk
- 20ITSM 365 vs FreeITSM
ITSM 365 alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 8.0 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.8 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | KIX | 7.7 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | GLPI | 7.3 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 5 | SlaMetric | 7.3 | Free plan | Free | Web |
| 6 | Web Help Desk | 7.2 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 7 | Jitbit Helpdesk | 7.1 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 8 | Matrix42 FastViewer | 7.1 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 9 | Znuny | 7.1 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 10 | iTop | 7.0 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 11 | QueueDesk | 6.9 | Free plan | $79/mo | Web |
| 12 | Vivantio | 6.9 | No | $49/mo | API, self-hosted, Web |
| 13 | Zammad | 6.9 | No | €7/mo | API, Linux, self-hosted, Web |
| 14 | Chronodesk | 6.8 | No | $15/mo | Android, iOS, Web |
| 15 | Effigate | 6.8 | No | $79/mo | API, Linux, Mac, Web, Windows |
| 16 | Freshservice | 6.8 | No | $19/mo | Android, API, iOS, Web |
| 17 | Nova-Suite | 6.8 | Free plan | Free | API, self-hosted, Web |
| 18 | Alloy Navigator | 6.7 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 19 | Easy8 HelpDesk | 6.7 | No | — | self-hosted, Web |
| 20 | FreeITSM | 6.7 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
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Questions about ITSM 365 alternatives
What is the best alternative to ITSM 365?
Lansweeper, number 1 in IT SLA management software with a score of 8.0 out of 10. The others here: Desk365, KIX, GLPI and 16 more.
What is the best free alternative to ITSM 365?
Lansweeper is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.