Best ITSM-NG Alternatives in 2026
Taken from IT Change Management Software, where ITSM-NG is listed too, in the same order.
- 1
8.5 Club scoreiTop
iTop is an open-source IT service management and configuration management database solution from Combodo.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 2
8.5 Club scoreFreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 3
8.3 Club scoreGLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory and service management.
- Free plan
- Windows · macOS · Linux · Web
- 4 8.2 Club score
iTop
iTop is an open-source IT service management platform built around service processes and a configuration management database (CMDB).
- Free plan
- Open source
- Windows · Linux · Web · API
- 5 8.2 Club score
Pandora RC
Pandora RC is remote-control software for devices running Windows, Linux, macOS, or Raspbian.
- Free plan
- Windows · macOS · Linux · Web
- 6
8.2 Club scoreJira
- Free plan
- Windows · Linux · Web · iPhone and iPad
- 7 8.0 Club score
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets across their lifecycle.
- Free plan
- Windows · Web · iPhone and iPad · Android
- 8
8.0 Club scoreZnuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support.
- Free plan
- Linux · Web · API · Self-hosted
- 9
7.7 Club scoreOTOBO
- Free plan
- Linux · Web · API · Self-hosted
- 10
7.6 Club scoreiSupport Service Desk
iSupport Service Desk automates service management work across incidents, problems, changes, knowledge, assets, customers, approvals, and surveys.
- Free trial
- Windows · Web · iPhone and iPad · Android
- 11
7.4 Club scoreInvGate Service Desk
InvGate Service Desk is part of InvGate Service Management, a system for coordinating service processes across IT, Facilities, and other departments.
- Free trial
- Windows · Linux · Web · API
- 12 7.4 Club score
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
- Free trial
- Web · API · Self-hosted
- 13
7.3 Club scoreSolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration, and change processes.
- Free trial
- Web · iPhone and iPad · Android · API
- 14
7.3 Club scoreTOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR.
- Free trial
- Web · iPhone and iPad · Android · API
- 15 7.2 Club score
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for incidents, configuration management, and service-level agreement enforcement.
- Free plan
- Web · API · Self-hosted
- 16
7.2 Club scoreManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with capabilities for service management and related IT work.
- Free plan
- Windows · macOS · Linux · Web
- 17
7.2 Club scoreXurrent IMR
Xurrent IMR coordinates incident response for production teams such as SRE, DevOps, and IT.
- Free trial
- Web · iPhone and iPad · Android · API
- 18
7.2 Club scoreAlloy Navigator
Alloy Navigator is an IT service management solution for incidents, changes, problems, service requests, and IT assets.
- Free trial
- Windows · Web · iPhone and iPad · Android
- 19
7.2 Club scoreGiva ChangeManager
Giva ChangeManager is a standalone, ITIL-aligned system for recording, reviewing, approving and tracking Requests for Change.
- Free trial
- Web · iPhone and iPad · Android · API
- 20
7.1 Club scoreSysAid
SysAid provides IT service management for incidents, requests, changes, and problems, alongside asset management, a knowledge base, approval workflows, SLA management…
- Free trial
- Web · iPhone and iPad · Android · API