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Best ServiceNow Enterprise Service Management Alternatives in 2026

Updated

20 platforms from enterprise service management software ranked against ServiceNow Enterprise Service Management on the same published basis.

  1. 1
    Automation Anywhere Document Automation Free plan apiMacWebWin Free7.2
    ServiceNow Enterprise Service Management vs Automation Anywhere Document Automation
  2. 2
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.2
    ServiceNow Enterprise Service Management vs Matrix42 FastViewer
  3. 3
    Gfacility Free trial AndroidapiiOSWeb 7.0
    ServiceNow Enterprise Service Management vs Gfacility
  4. 4
    Vivantio apiself-hostedWeb $49/mo7.0
    ServiceNow Enterprise Service Management vs Vivantio
  5. 5
    Freshservice Free trial AndroidapiiOSWeb $19/mo6.9
    ServiceNow Enterprise Service Management vs Freshservice
  6. 6
    Alemba Service Manager AndroidapiiOSself-hostedWeb 6.8
    ServiceNow Enterprise Service Management vs Alemba Service Manager
  7. 7
    HaloITSM Free trial AndroidapiiOSself-hostedWeb $83333.33/mo6.8
    ServiceNow Enterprise Service Management vs HaloITSM
  8. 8
    InvGate Service Desk Free trial apiLinuxself-hostedWebWin $41.67/mo6.8
    ServiceNow Enterprise Service Management vs InvGate Service Desk
  9. 9
    TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.8
    ServiceNow Enterprise Service Management vs TOPdesk
  10. 10
    Hornbill IT Asset Management AndroidapiiOSWebWin 6.7
    ServiceNow Enterprise Service Management vs Hornbill IT Asset Management
  11. 11
    SysAid Free trial AndroidapiiOSself-hostedWeb $89/mo6.7
    ServiceNow Enterprise Service Management vs SysAid
  12. 12
    TeamDynamix DEX LinuxMacWebWin 6.7
    ServiceNow Enterprise Service Management vs TeamDynamix DEX
  13. 13
    Xurrent IMR Free trial AndroidapiiOSWeb $6/mo6.7
    ServiceNow Enterprise Service Management vs Xurrent IMR
  14. 14
    ZentraITSM Free trial apiself-hostedWeb $19/mo6.7
    ServiceNow Enterprise Service Management vs ZentraITSM
  15. 15
    iET Enterprise Service Management AndroidapiiOSWebWin 6.6
    ServiceNow Enterprise Service Management vs iET Enterprise Service Management
  16. 16
    IFS Enterprise Service Management AndroidiOSWebWin 6.6
    ServiceNow Enterprise Service Management vs IFS Enterprise Service Management
  17. 17
    Ivanti Neurons for Enterprise Service Management AndroidapiiOSWeb 6.5
    ServiceNow Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
  18. 18
    USU Knowledge Management apiLinuxself-hostedWebWin 6.5
    ServiceNow Enterprise Service Management vs USU Knowledge Management
  19. 19
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo6.4
    ServiceNow Enterprise Service Management vs ManageEngine ServiceDesk Plus
  20. 20
    Marval MSM apiself-hostedWeb 6.4
    ServiceNow Enterprise Service Management vs Marval MSM

ServiceNow Enterprise Service Management alternatives compared

#PlatformScoreFree planFromRuns on
1Automation Anywhere Document Automation7.2Free planFreeAPI, Mac, Web, Windows
2Matrix42 FastViewer7.2No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
3Gfacility7.0NoAndroid, API, iOS, Web
4Vivantio7.0$49/moAPI, self-hosted, Web
5Freshservice6.9No$19/moAndroid, API, iOS, Web
6Alemba Service Manager6.8Android, API, iOS, self-hosted, Web, Windows
7HaloITSM6.8No$83333.33/moAndroid, API, iOS, self-hosted, Web
8InvGate Service Desk6.8No$41.67/moAPI, Linux, self-hosted, Web, Windows
9TOPdesk6.8No£51/moAndroid, API, iOS, self-hosted, Web
10Hornbill IT Asset Management6.7Android, API, iOS, Web, Windows
11SysAid6.7No$89/moAndroid, API, iOS, self-hosted, Web
12TeamDynamix DEX6.7Linux, Mac, Web, Windows
13Xurrent IMR6.7No$6/moAndroid, API, iOS, Web
14ZentraITSM6.7No$19/moAPI, self-hosted, Web
15iET Enterprise Service Management6.6Android, API, iOS, Web, Windows
16IFS Enterprise Service Management6.6Android, iOS, Web, Windows
17Ivanti Neurons for Enterprise Service Management6.5Android, API, iOS, Web
18USU Knowledge Management6.5API, Linux, self-hosted, Web, Windows
19ManageEngine ServiceDesk Plus6.4$13/moAndroid, iOS, Linux, Mac, Web, Windows
20Marval MSM6.4API, self-hosted, Web
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Questions about ServiceNow Enterprise Service Management alternatives

What is the best alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation, number 1 in enterprise service management software with a score of 7.2 out of 10. The others here: Matrix42 FastViewer, Gfacility, Vivantio and 16 more.

What is the best free alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.