Best ServiceNow ITSM Alternatives in 2026
Updated
20 platforms from IT help desk software ranked against ServiceNow ITSM on the same published basis.
- 1ServiceNow ITSM vs Lansweeper
- 2ServiceNow ITSM vs Desk365
- 3ServiceNow ITSM vs KIX
- 4ServiceNow ITSM vs Genuity Helpdesk
- 5ServiceNow ITSM vs Znuny
- 6ServiceNow ITSM vs GLPI
- 7ServiceNow ITSM vs iTop
- 8ServiceNow ITSM vs Web Help Desk
- 9ServiceNow ITSM vs iTop
- 10ServiceNow ITSM vs Jitbit Helpdesk
- 11ServiceNow ITSM vs Atera
- 12ServiceNow ITSM vs HESK
- 13ServiceNow ITSM vs NinjaOne
- 14ServiceNow ITSM vs Zammad
- 15ServiceNow ITSM vs Alloy Navigator
- 16ServiceNow ITSM vs Freshservice
- 17ServiceNow ITSM vs Vivantio
- 18ServiceNow ITSM vs HaloITSM
- 19ServiceNow ITSM vs InvGate Service Desk
- 20ServiceNow ITSM vs SolarWinds Service Desk
ServiceNow ITSM alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 7.9 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.8 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | KIX | 7.8 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | Genuity Helpdesk | 7.7 | Free plan | $39.99/mo | Android, iOS, Web |
| 5 | Znuny | 7.6 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 6 | GLPI | 7.3 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 7 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 8 | Web Help Desk | 7.2 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 9 | iTop | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 10 | Jitbit Helpdesk | 7.1 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 11 | Atera | 7.0 | Android, API, iOS, Linux, Mac, Web, Windows | ||
| 12 | HESK | 7.0 | Free plan | self-hosted, Web | |
| 13 | NinjaOne | 6.9 | No | $1.50/mo | Android, API, iOS, Linux, Mac, Web, Windows |
| 14 | Zammad | 6.9 | €7/mo | API, Linux, self-hosted, Web | |
| 15 | Alloy Navigator | 6.8 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 16 | Freshservice | 6.8 | No | $19/mo | Android, API, iOS, Web |
| 17 | Vivantio | 6.8 | $49/mo | API, self-hosted, Web | |
| 18 | HaloITSM | 6.7 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 19 | InvGate Service Desk | 6.7 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 20 | SolarWinds Service Desk | 6.7 | No | $39/mo | Android, API, iOS, Web |
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Questions about ServiceNow ITSM alternatives
What is the best alternative to ServiceNow ITSM?
Lansweeper, number 1 in IT help desk software with a score of 7.9 out of 10. The others here: Desk365, KIX, Genuity Helpdesk and 16 more.
What is the best free alternative to ServiceNow ITSM?
Lansweeper is the best-ranked alternative with a free plan. 8 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.