Best Contact Center Workforce Management Software in 2026
Updated
39ranked
0free plans on this page
C$20/molowest paid tier
9 Oct 2026last checked
Contact Center Workforce Management Software, ranked on how quickly a newcomer can get going.
- 26 Five9 Interaction AnalyticsPaid from $119/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 27 SingleComm Workforce
- Well documented: yes
- Runs where you work: no
- 28 AssembledPaid from $25/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 29 ShiftPilot WFMPaid from C$20/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 30 SureWFMPaid from $599/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 31 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 32 Mitel Workforce Management
- Well documented: no
- Runs where you work: no
- 33 Peopleware
- Well documented: yes
- Runs where you work: no
- 34 Talkdesk Quality ManagementPaid from $165/mo
- Well documented: no
- Runs where you work: no
- 35 TCN Workforce Management
- Well documented: yes
- Runs where you work: no
- 36 WorkforceScheduling.com
- Well documented: yes
- Runs where you work: no
- 37 RingWEM AI Workforce Management
- Well documented: no
- Runs where you work: no
- 38 Five9 Contact Center Software
- Well documented: no
- Runs where you work: no
- 39 NiCE Workforce Management
- Well documented: no
- Runs where you work: no
Compare all 14 in a table
| # | Platform | Score | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|
| 26 | Five9 Interaction Analytics | 6.1 | ||||
| 27 | SingleComm Workforce | 6.1 | Yes | Yes | ||
| 28 | Assembled | 6.0 | No | |||
| 29 | ShiftPilot WFM | 6.0 | No | Yes | Yes | |
| 30 | SureWFM | 6.0 | No | Yes | ||
| 31 | Talkdesk CX Cloud | 6.0 | No | 165 /user/mo | ||
| 32 | Mitel Workforce Management | 5.9 | Yes | Yes | ||
| 33 | Peopleware | 5.9 | No | Yes | Yes | |
| 34 | Talkdesk Quality Management | 5.9 | No | 165 /user/mo | ||
| 35 | TCN Workforce Management | 5.9 | No | Yes | Yes | |
| 36 | WorkforceScheduling.com | 5.9 | No | Yes | Yes | |
| 37 | RingWEM AI Workforce Management | 5.6 | No | 65 /user/mo | Yes | Yes |
| 38 | Five9 Contact Center Software | 5.4 | ||||
| 39 | NiCE Workforce Management | 5.1 | No |
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