Best Customer Journey Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 33 as of 4 October 2026, ahead of Teradata VantageCloud and Semrush. The best-ranked option with a free plan is Teradata VantageCloud. The lowest first paid tier on this page is Weberlo Customer Journey Analytics at $39/mo.
Customer journey analytics software helps you examine how customers interact across channels and how their activity changes over time. Compare channel coverage and journey mapping with cohort and retention analysis to match the listed capabilities to the questions you need to answer. Data import sources, data export, and identity resolution offer further points for assessing how customer activity and data are handled. Free plans and paid-from pricing also belong in the comparison. Fullstory, Teradata VantageCloud, and Semrush are among the entries to consider. Think about the channels and data relevant to your work, then weigh the analysis and cost factors that matter.
33 customer journey analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Journey Analytics Software, ranked on how quickly a newcomer can get going. 9 of the 25 on this page can be tried for free.
- 1 FullstoryFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Teradata VantageCloudFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 3 SemrushFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 4 QualtricsPaid from $420/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 ContentsquareFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 6 TraceflowFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 7 Journey Analytics
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 8 Journey Insight by AlterianPaid from $249/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 9 Dataroid
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 10 Joulica Customer Journey Analytics
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 11 Deep Stream Data
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 Genesys Cloud CXPaid from $75/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 13 SAS Customer Intelligence 360
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 14 CallMiner Eureka
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 Glassbox
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 16 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 Weberlo Customer Journey AnalyticsPaid from $39/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 FoxMetrics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 Zendesk GuidePaid from $55/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 20 AuriQ CJ Path
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 21 Temenos Journey Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 22 WoopraPaid from $999/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 23 Clayfin Channel Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 cxomniPaid from €2,000/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 25 Adobe Customer Journey Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer journey analytics software is ranked first on The Geeks Club?
Fullstory is ranked #1 of 33 with a score of 7.8. Teradata VantageCloud is second and Semrush third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Weberlo Customer Journey Analytics has the lowest first paid tier we found: $39/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.